Tag Archives: transport team

Dr Bike: bicycle servicing for staff and students

As part of the University’s Green Travel Plans and the developing University’s Masterplan Framework, the Transport Team are always trying to find ways to encourage sustainable travel. To encourage cycling we provide many initiatives across our campuses; including cycle hire, free bicycle health checks, and discounted bicycle repair works to staff and students.

Dr Bike health checks:

We work in partnership with Dr Bike, at Bycycle, to provide free bicycle health checks. Dr Bike is a trained bicycle mechanic, who offers free cycle health checks including adjustments and advice on repairs. Major repair work and parts are available and will always be charged at a reduced rate for staff and students

Medway campus:

The service is available to all University of Kent and University of Greenwich students and staff.

When and where is Dr Bike at Medway:

Dr Bike travels to the Medway campus once a month during term time between 12:30 and 15:30. His dates for the 2019/2020 academic year are:

Monday 18th November 2019

Thursday 23rd January 2020

Thursday 20th February 2020

Thursday 19th March 2020

Thursday 21st May 2020

Find Dr Bike outside the Deep End Student Hub on the Pembroke Campus.

Canterbury campus: 

The service is available to all University of Kent students and staff.

When and where is Dr Bike at Canterbury:

Dr Bike is on the Canterbury campus every Wednesday, during term time between 10:00 and 16:00.

Find Dr Bike at the Kent Sport Cycle Hub outside the Pavilion, on Park Wood road.

For any enquiries regarding bike hire or servicing, contact ByCycle on chris@easybycycle.co.uk or telephone 07842 636597. For more information see our cycling webpages.

Booking a Seat on the Campus Shuttle

The Campus Shuttle is an important service which connects the Medway and Canterbury campuses for staff and students, so we want to make it as efficient as possible. Therefore, The King’s Ferry are working with ‘Mobile Onboard’ to improve the booking system.

Due to a technical error with the shuttle booking system, it is currently unable to update the driver in real time with the number of seats booked for each journey. To combat this, we have implemented an interim solution.  We would like to inform those who did not see our tweets earlier this term, that currently it is necessary to book a seat by 4am on the day of travel.  This ensures a list of bookings can be given to the driver at the start of the day. Along with this,  the driver will request to see your ticket and Kent One card to validate your booking.

Booking a ticket is quick and easy. Please see our step by step guide on how to book and cancel tickets below, it only takes a minute!

To book your seat:

  1. Book a seat on My Mobile Tickets from your desktop, tablet, or mobile phone.
  2. Log in using your University of Kent details. The first time you register you will be asked to confirm your email and mobile number.
  3. Choose the direction of travel for your journey and press ‘Book’. Choose the date and time you wish to travel and press ‘Select’. Check your booking details are correct and press ‘Get Ticket Now (Free)’.
  4. On ‘Your Tickets’ page, click ‘Show Ticket’ to access your ticket for boarding.  You can either print your ticket, or show it on your smartphone when you board the shuttle. Please do not take a photo or screenshot of your ticket, as this can cause issues with the scanner and you may not be able to board.

Please remember to cancel your booking if you no longer require it, so we are able to offer the seat to another commuter. To cancel your seat:

  1. Go to ‘My Tickets.’
  2. Find the journey you need to cancel, and click on ‘Cancel Booking’.
  3. Confirm your decision and you will receive an email confirming the cancellation.

Please note that it is only possible to book a seat for journeys between Canterbury and Medway campuses. If there are spaces you are able to board the shuttle using your Kent One card to travel between any stops. You can also catch the 191 Arriva bus to travel between Medway campuses.

We are currently discussing with The Kings Ferry how to enable bookings between Medway stops in an effort to further improve the service for commuters.

Campus car parks and road updates (15-29 November)

The Transport Team want to make finding a place to park on campus as efficient as possible. To do this, we endeavour to keep staff and students updated on any known car park changes within this newsletter.

At all other times, you can visit our Traffic Management Events Calendar and our Twitter page (@unikent_travel), which are updated regularly.

This section of the newsletter also includes ‘Other Traffic Management News’, to highlight any information that may be of importance to drivers.

Car Parking Changes:

Canterbury Campus

Start Date

End Date Location Number of Bays Reason Requested By

 13 May 2019

31 December 2019 Pavilion car park 9 To replace the Tennis Courts Estates on behalf of Hospitality
18 November 2019 22 November 2019 Estates car park 12 Foul drainage work


Medway Campus

There are currently no known car park disruptions at the Medway campus.

Other Traffic Management News

Canterbury Campus

One of the main questions we get asked about the Canterbury campus is ‘where can I park?’ To help answer this, we have our interactive parking map. The map can be used to find out which car parks your permit entitles you to use during permit enforcement hours (Monday to Friday 8am to 5pm), how many spaces are available, and where visitors can park.

Medway Campus

Drill Hall Car Park

To make sure that there are enough spaces in the Drill Hall car park for everyone who wishes to use it, we ask that you please park considerately and do not leave large gaps between vehicles. We are unable to paint bay markings or lines within this car park because it is part of a heritage site. The road and parking areas are distinguished by planters and circular discs in the ground. There are also maps and signs within the car park to help identify the correct places to park.


Planning your journey for adverse weather

With evenings getting darker, adverse weather on the horizon, and temporary road closures, knowing the best way to travel can be tricky. Whatever the situation, the Transport Team’s Planning your Journey page has been developed to help plan your commute.

Travel Advisors update the page regularly with new apps, webpages, and social media links that give up to date information on road, rail, bus, and bicycle travel.

Now that winter is looming, we are updating the Transport web pages with the latest adverse weather information, and we will also endeavor to update you on our twitter page if there are any travel disruptions on or around our campuses.

Remember that weather can change at any time. Be prepared for this before you start your journey, no matter the mode of transport.

Ensure that you and your vehicle are prepared for driving in adverse weather conditions. Read some top tips to prepare for driving during the winter and don’t forget to plan your journey before you leave so you are aware of any disruptions.

Public transport, cycling and walking

  • Plan your journey, check if there are problems on public transport or local roads
  • Delay your journey, if possible, to allow temperatures to rise and ice or snow to melt
  • Avoid footways in the shade. It takes longer for ice or snow to melt in the shade
  • Always wear appropriate footwear and reflective/bright clothing
  • Ensure that you have a torch or lights so motorists and others can see you when walking or cycling. Think Be Bright Be Seen.



Campus Shuttle Booking System

The Transport Team have become aware of an issue with the Campus Shuttle booking system, which has meant the drivers are unaware how many seats to keep free for Liberty Quays. We are working with Kings Ferry to find a permanent solution. In the meantime, Kings Ferry are implementing an interim solution to ensure that everyone who books a ticket can travel.

To guarantee a seat on the campus shuttle, you must book by 04:00am on the day of travel. This allows Kings Ferry to issue their drivers with a booking report confirming the number of tickets booked and a list of passenger names.  Any bookings made after this time will be subject to availability at the stop as the driver will be unaware that the booking has been made.

For a step by step guide on how to book a seat on the campus shuttle, please visit our website (https://www.kent.ac.uk/campus-shuttle/index.html). 

Student cycle hire

The University of Kent work with ByCycle to provide low cost bicycle hire to all students attending the Canterbury campus.

All bicycles available are second hand and have either been abandoned onsite or given to the University. Each bicycle has been security tagged and is registered to the University of Kent. They all come equipped with lights, a bell, and a lock, and have received a full service – they are as good as new and are ready to ride!

To hire a bicycle for the autumn term, Canterbury students should visit the Cycle Hub at the Pavilion on the following dates between 10.00 and 15.00:

  • 17 September 2018
  • 19 September 2018
  • 21 September 2018
  • 24 September 2018
  • 25 September 2018
  • 26 September 2018

Bicycles can be hired for £40 per term, alongside a security deposit of £60. The deposit will be refunded when you return the bicycle in good condition.

If any Medway students wish to hire a bicycle, they can do so from Liberty Quays accommodation.

For more information visit www.kent.ac.uk/transport/cycling or www.easybycycle.co.uk


For students at our Medway campus, the cheapest way to commute to university is our Arriva Student Annual ticket. This ticket allows travel on any Arriva bus throughout Medway, Kent and East Sussex for the entire year.

The Universities at Medway work with Arriva to provide highly discounted bus tickets for both students and staff. Because of this, the student annual ticket is only £145. This works out as only 39p per day for travel all around the region!

This discount is available for students at both campuses. For information on how to apply, and the exclusive University of Kent promotional codes, please visit our Medway bus webpage


Stagecoach student Unirider ticket

The cheapest way for Canterbury students to travel around the local area is the Stagecoach Unirider, which allows unlimited travel across Kent and East Sussex. The Unirider ticket is valid for the academic year and the discount is exclusive to University of Kent students.

For the first two weeks of term, the Unirider will be available to buy from the Unibus parked on the lawn outside the Registry building on the Canterbury Campus between 10:00 and 16:00. It is also available to buy online from the Stagecoach website.

Remember to purchase up to and including 1 October for the early bird discount of £180 for the academic year. This is a saving of 77% on the public price. After the 1 October, the price will change to £255 for the academic year.

This discount is available for students at both campuses. For more information about bus routes, timetables and discounts visit our Canterbury bus webpage 


Cycle Shelter Maintenance

The University of Kent supports and encourages staff, students, and visitors in using bicycles as a means of transport to and from campus. To promote this initiative, the University has provided a number of designated cycle racks. To make sure all cycle shelters are maintained, Waste and Recycling are in the process of cleaning the shelters on campus. The work is expected to be completed before the start of the academic year.

Each shelter and cycle rack on campus has been numbered and a round metal disc has been installed beside it showing the number. The cycle map on our website has been updated with the numbers. When reporting an abandoned bicycle or requesting access, please quote the corresponding number for the shelter or rack.

For access to the cycle shelters, please come to the Security and Transport Centre, where we can grant access for all card access shelters, except those within Turing.


Car Park Disruptions- Canterbury and Medway campuses

Canterbury Campus

Giles Lane car park closure (Giles Lane car park, Canterbury)

  • Monday 9 July – September – Giles Lane car park is closed over the summer for essential maintenance and improvement works to take place. This closure has been requested by the Estates Department. For more information see our Giles Lane car park changes webpage.

Canterbury Retreat (Purchase Court 1-16 car park, Canterbury)

  • Monday 22 July- Sunday 9 August–  Purchase Court 1-16 car park will be closed for the Canterbury retreat. This closure has been requested by the Conference Office.

Oaks Coach and Minibus park (Oaks Car Park, Canterbury)

  • Wednesday 25 July- Oaks car park will reopen to permit holders whilst the Canterbury retreat is in Parkwood. After 8 August, we will continue to assess whether this area is needed for coach and minibus parking and advise accordingly.

Rothford car park closure (Rothford car park, Canterbury)

  • Sunday 5 August –Thursday 9 August– Rear of Rothford car park closed to dismantle the UPP compound and reopen the bays in this area. This closure has been requested by UPP.

Medway campus

There are no known car park disruptions to Medway campus for the next two weeks. Any disruptions that we are made aware of will be updated on the transport events calendar.