Tag Archives: campus shuttle booking system

Campus Shuttle: service update

Following Government instructions in response to the Covid-19 pandemic lockdown, the University of Kent has temporarily suspended the following Campus Shuttle services. If you have booked onto these services your tickets will be automatically cancelled.

Canterbury to Medway:

·  Monday to Sunday Midnight service

·  Sunday 02:00am service

Medway to Canterbury:

·  Monday to Sunday 11:00pm service

·  Sunday 01:00am service

All other shuttle services will continue but please keep updated for any changes to the service by following the twitter page @CampusShuttle and/or the website [http://www.kent.ac..uk/campus-shuttle]

Following Government guidelines specific for student travel; during the lockdown period (between 5 November and 2 December). The University will remain open and travel from your term time address to the University for education will continue. If you live at the university, you must not move back and forward between your permanent home and student home. Although if you are a student who normally commutes from your permanent home address to the university, you can continue to do so for the purpose of education.

You must not travel if you are experiencing any coronavirus symptoms, are self-isolating as a result of coronavirus symptoms, are sharing a household or support bubble with somebody with symptoms, or have been told to self-isolate after being contacted by NHS Test and Trace. The fine for breaching self isolation rules starts at £1,000. This could increase to up to £10,000 for repeat offences and the most serious breaches.

Campus Shuttle: the new booking system

The Campus Shuttle is an important service which connects the Medway and Canterbury campuses for staff and students, so we want to make it as efficient as possible. Therefore, The King’s Ferry have been working with ‘Mobile Onboard’ to improve the booking system.

You can now book a seat in advance. Booking a ticket to and from any bus stop, cancelling bookings, viewing all tickets and timetables is quick and easy. Please see our step by step guide on how to book, view and cancel tickets below, it only takes a minute!

To book your seat: 

  1. Book a seat on My Mobile Tickets from your desktop, tablet, or mobile phone.
  2. Log in using your University of Kent details. The first time you register you will be asked to confirm your email and mobile number.
  3. Choose the directions and the date of travel for your journey and select ‘Search Buses’.
  4. A timetable of the scheduled services will appear, click ‘select’ for the scheduled service in which you wish to book. Check your booking details are correct and press ‘Book Now’.
  5. On your checkout page, confirm that you agree with the storage and handling of your data by this website and press ‘Place order’.

To view your bookings and get mobile ticket:

  1. Go to My Mobile Tickets at the top of the page, next to the University of Kent logo, select the three horizontal lines and then select the option My Bookings’.
  2. A table will appear with all your bookings displayed, if you scroll across to the 6th column you will see the status of your booking.
  3. In the 7th column of the table, select ‘Get Mobile Ticket’ to access your ticket for boarding.  You can either print your ticket, or show it on your smartphone when you board the shuttle. Please do not take a photo or screenshot of your ticket, as this can cause issues with the scanner and you may not be able to board.

Please remember to cancel your booking if you no longer require it, so we are able to offer the seat to another commuter. To cancel your seat: 

  1. Go to ‘My bookings’ at the top of the page next to the University of Kent logo.
  2. In your bookings table, swipe across to the 7th (last) column titled ‘Action’ and select ‘Cancel Booking’.

Please note: You can also track the shuttle.

 

Campus Shuttle Updates

The Campus Shuttle service will begin operating again on Saturday 19th September 2020. This is a free service between Medway and Canterbury campus that runs 7 days a week during term time and takes approximately 50 minutes. See timetable online.

During this time, some safety measures have been put in place to ensure you travel in confidence. This includes operating the service at 50% capacity to maintain social distancing. As a result, booking a seat on this service is essential and can be done at https://uok.mymobiletickets.com/webapp/login.aspx up to 30 minutes before you travel. If you are a student who requires a carer to sit next to you whilst travelling the Transport Team are available to assist with your booking.

If you are not travelling before the departure time please ensure you cancel your booking. This enables us to keep track of who has travelled on the service and allows others to book a seat at that time.

Face coverings must be worn at all times. All drivers are temperature checked prior to beginning their shift and all passengers are required to be temperature checked prior to boarding the Campus Shuttle. In the unlikely occurrence of a high temperature, please cancel your booking to travel (if possible) and contact Campus Security on 01227 823333.

Please check the @CampusShuttle twitter feed (which can also be seen on the Campus Shuttle webpage) for regular service updates.

Campus Shuttle booking system now available

The new booking system for the Campus Shuttle is now open. The booking system is known as My Mobile Tickets, a service provided on behalf of The Kings Ferry by Mobile Onboard Limited.

How to book a seat

  1. Select ‘Book or cancel a seat’ on the shuttle webpage from your desktop, tablet or mobile phone. www.kent.ac.uk/campus-shuttle
  2. Log in using your University of Kent details. The first time you register you will be asked to confirm your email and mobile number.
  3. Choose the direction of travel for your journey and press ‘Book’. Choose the date and time you wish to travel and press ‘Select’. Check your booking details and press ‘Get Ticket Now (Free)’.
  4. On your Tickets page, click ‘Show Ticket’ to access your ticket for boarding.  If you have a smartphone you can scan the ticket on your phone on the device located on the shuttle vehicle.  If you do not have a smartphone, you can download and print your ticket. Scan the printed ticket when your board the shuttle.

Need help with your ticket? Visit the Help Portal within the web app or email Mobile on Board at help@mymobiletickets.com

Benefits of the new booking system

  • Ability to book or cancel a seat on the day of travel
  • Designed to be mobile-friendly. Don’t forget to download a shortcut on your smartphone home screen
  • Simple and easy to use
  • Provides live data for better monitoring

To learn more about all the other changes to the shuttle including new vehicles, adjusted timetable, and changes to shuttle stops, see our Campus Shuttle changes story

Please follow @CampusShuttle on Twitter for service updates or view these on the University planning your journey web page. If you would like to give feedback about changes to the shuttle service, please email TransportTeam@kent.ac.uk

We hope you enjoy travelling on the service provided by the University of Kent and operated by The Kings Ferry.

Changes to the Campus Shuttle

Having listened to your suggestions from the recent Campus Shuttle survey, which over 450 staff and students completed, there will be some exciting changes to the service from 14 January.

In response to your feedback:

  • passengers can now board the Campus Shuttle at Liberty Quays for travel to Pembroke campus and the Dockyard (Western Avenue)
  • to allow for passenger boarding time without losing the hourly service, the shuttle now only stops once on the Canterbury campus, at Keynes bus stop
  • the service no longer stops at Darwin bus stop
  • the on-the-hour timetable continues with some changes to peak travel times to improve reliability
  • change of route: Keynes- Liberty Quays- Dockyard (Western Avenue)- Pembroke- Dockyard (Western Avenue)- Liberty Quays- Keynes
  • a new booking system allows you to book a seat on the day
  • we are introducing two new, larger Campus Shuttle vehicles (53 and 34 seaters).

Medway student feedback was clear in wanting the new service from Liberty Quays to the Pembroke campus and the Historic Dockyard. To ensure we can keep an hourly service, the decision had to be made to remove one of the stops at Canterbury. The majority of you in the survey said you’d prefer to keep the Keynes bus stop, or had no clear preference.

Features of the new vehicles include Wi-Fi, USB charging points, more comfortable seats, a toilet and fold out tables on the larger vehicle. Both of the vehicles will be wrapped in a University of Kent design.

The shuttle will start running Monday 14 January. We aim to have the new booking system available by Monday. The booking system is currently being tested. We will tweet from @CampusShuttle when booking becomes available.

www.kent.ac.uk/campus-shuttle