Written by Paul Sharp.
From a combination of instinct and convention, most people have a sense that diplomacy is and ought to be important. They are much less clear on what diplomacy is and what diplomats actually do. For much of the past, this did not matter for both were thought to be far removed from the concerns of ordinary people. This is no longer the case. Thanks to the revolutions in the technologies of how information is produced, distributed and exchanged, ordinary people are increasingly aware of what diplomats do, and diplomats are increasingly involved in managing, expanding, and exploiting this awareness.