Author Archives: Allie Burnett

Ask Nexus.

Nexus – your campus help point

We have opened Nexus in Templeman Library (Canterbury) so you can go to one place on campus for all your student questions.

Nexus is open to help Monday to Friday, from 9.00 – 17.00. From November, we will extend the opening times to 9:00-19:00.

There is also social and study space for you to use so make sure you come along and say hi!

Where is Nexus?

You will find Nexus in Templeman Library. Go in the main entrance, through the turnstiles, and take the first right. See the map for directions (pdf).

If you can’t make the trip to campus, you can also get support online and find support services on the Student Guide.

Here to help

Nexus can help with any query and will signpost you in the right direction. In Nexus you will find the following support services:
  • Accommodation
  • Careers and Employability
  • Central Student Admin
  • College and Community Life (in Nexus every day to help)
  • E-learning
  • Finance
  • IT and Library support
  • Kent Union
  • Student Support and Wellbeing

Let us know what you think

We have introduced Nexus in response to student feedback that you want to go to one place to get help and advice.

This is a trial service that we want to develop in response to your feedback. So if you have any feedback or aren’t satisfied with our response, let the staff in Nexus know or use the Your Uni Your Say webpages. Or you can email your feedback

student looking at phone on bus

Travel disruption in October

There are some disruptions to Southeastern train and Arriva bus services planned for October which may affect your travel to Canterbury and Medway campuses.

If you usually use those services to travel to campus, we recommend you find alternative modes of travel where possible on train/bus strike days and check our Campus Travel Updates webpage.

If you cannot find alternative travel and are expected on campus for teaching on a train/bus strike day, please follow your Division’s process for applying for an authorised absence or contact your Student Support Team.

To catch up on missed teaching, please check your Moodle module page for any resources made available or alternatively arrange to see your seminar/class leader during office/student consultation hours or speak to your academic adviser.

Teaching will continue as planned, and our campuses and services will remain open during the disruption. You will continue to be notified of any changes.

 

 

Industrial action

Due an industrial action goodwill payment? Check your emails

If you are due a goodwill payment from us relating to last year’s industrial action, please check your student account for an email from Western Union.

We have partnered with Western Union Business Solutions to deliver the electronic payments to you via the GlobalPay Payee Manager service provided by the Western Union.

GlobalPay Payee Manager is a secure web-based payment service where you will be able to add your contact and bank details for your payment.

What will happen next?  

  • The email is from education@westernunion.com with a link to complete a ‘Payment Form’ and would have been sent in the last 10 days.
  • The email will confirm a unique reference number which you should quote in case of any queries.
  • It is important that you check your spam folder if you cannot see the email in your inbox .
  • The link in the email is only valid for 10 calendar days from the date of receipt.  

Please see the User Guide to help you complete the Payment Form.

What happens when the Payment Form has been completed?  

  • You will receive onscreen confirmation that your payment request has been submitted.
  • You will also receive email confirmation.
  • Your refund payment will then be initiated and sent to the details provided.

Any incorrect information will cause a delay in payment and could result in your payment being returned with third party bank charges deducted. We recommend having your online banking account at hand to verify your account information.

Please note that to deliver this payment via GlobalPay Payee Manager, we will need to share the following details with the Western Union:

  • Your full name
  • Your student ID
  • Your university email address

If you have any questions about completing the form or the payment process, please contact us at: paymentqueries@kent.ac.uk

laptop

KentVision functionality back online

We are pleased to confirm that KentVision is currently running as normal following unprecedented pressures on the system.  

We have now brought all our functionally back online for our staff and students. Thank you for your continued patience while full functionality was restored and apologies for the impact this may have had.

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How to view your exam results

When will my results be available?

2022 results release dates can be found on the Student Administration website. You will be contacted via your University of Kent email address when your results are available.

How do I view my results?

Please see our video and text guidance on how to view your results.

What do I do if I think there is an error with my results?

If you believe that there is an error with your results, please contact your Division within 5 working days of receipt of results.

Academic appeals

We strongly encourage you to contact your Division in the first instance to informally resolve any queries before entering the formal appeals process. Please contact your Division within 5 working days of receipt of results or a decision to ensure that the informal process can be completed within the 15 working day deadline to submit a formal appeal.

If your exam results aren’t what you were hoping for, see our blogpost and video for your options and support available.

Full information, including FAQs and contact details, can be found on the academic appeals webpage.

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Ready to start building your digital skills?

Your Digital Pathway is a new, free digital skills course from Santander in
collaboration with the Institute of Coding, and the award winning
TechUP initiative based at Durham University.

With 50,000 places available, the course is designed to help if you want
to take the first step on the pathway to building your digital skills, and
can support you to:

  • Return to, or start education
  • Return to or start work, or to pivot your career
  • Set up a business online

We know that everyone has a different digital skills starting point.

The course is taught at an introductory level and includes up to 8 hours
of content which can be completed in your own time, and at your
own pace.

Everyone who completes the course will receive a certificate of
achievement and will also be entered into a prize draw for the chance
to win one of 88 Santander grants worth up to £2,500 (T&Cs apply),
available to use on the tailored Santander Aspire webstore to purchase
a range of items including laptops, tablets and Chromebooks.

Registration for Your Digital Pathway is now open and applications
close on 29 June 2022.

Find out more about the course and how to apply.

Challenging Racism project update

Update from Leroy | Race Equality Charter Co-ordinator

Since our last update the Equality, Diversity and Inclusivity (EDI) Team has been working on our Race Equality Charter (REC) and at the end of 2021, introduced our Race Equality Charter Self-Assessment (RECSAT) Team to analyse its data.

Here’s more information about the Race Equality Charter and the work being done by the Race Equality Charter Self-Assessment Team:

What is the REC?

The Race Equality Charter (REC) is an AdvanceHE charter mark focussed at Higher Education (HE) institutions reflecting and tackling race inequality. It follows fairly similar principles to AthenaSWAN with the exception that its focus is ethnicity rather than gender. It asks us as an institution to set up a Race Equality Charter Self-Assessment Team (RECSAT).

What is RECSAT?

The Race Equality Charter Self-Assessment Team (RECSAT), is the committee involved in analysing our application, commenting and critiquing on data.

We established the RECSAT in December 2021 and since then it has had two full meetings and they have been discussing topics such as the University’s wider EDI work alongside how we go about fulfilling REC requirements.

Outcome from the RECSAT meetings

The RECSAT decided to continue to use the term racially minoritised in Kent. While we know that the term racially minoritised isn’t perfect, we all acknowledge the problems the term Black, Asian and Minority Ethnic (BAME) brings, especially how it excludes some minoritised communities and homogenises others.

As set out in the Antiracism Strategy; racially minoritised is a term increasingly used in EDI work as an alternative to BAME as it highlights the social construction of racial categorisation. However, the term racially minoritised also has limitations:

  • it could be perceived as passive and limiting in terms of individual agency
  • it also risks homogenising the experience of individuals and communities who experience racism in different ways.

The term is used here fully aware of these limitations but in acknowledgement that there is no consensus on a new national preferred terminology as of yet.

Where we classify racially minoritised and we as an institution support racially minoritised individuals, there may be a mismatch in support from external providers and we are looking to see how we can do that effectively.

We would encourage staff and students to talk to RECSAT members so that thoughts and opinions can enhance meetings. We would ask however to respect that the individuals are students and full time staff and may also have a lot of things on their plate alongside the vital work they are doing in the REC.

One of the other key things that our RECSAT emphasised in their previous meetings, is the importance of making spaces and mechanisms with proper throughput of lived experiences of staff and students. Members stressed the importance of listening and discussing these things and not losing the spaces that provide them, as well as ensuring what’s heard is acted upon and taken up with feedback and progress.

Discussions of the things that come out of RECSAT meetings will form part of the REC action plan as well.

The EDI Team has been working on our REC application with the input of the RECSAT and staff around the institution.

How you can get involved

If you’re a group of staff, a student network, Divisional EDI team, a person who wants to know more, get involved or mention something to us, do get in touch.

There are some quick and easy things you can do:

  • Have open discussions about EDI between yourselves and your Divisional/Departmental EDI teams. The more we talk, the more we can listen, the more we can improve. Those things can feed into the REC process and our EDI forum.
  • Ensure you’ve got your demographic information complete as possible and up to date on StaffConnect. We need to ensure we have as complete a picture as possible when we do our work to make sure it has the widest impact.

There are resources in Kent and across the board that can help you get started, enhance what you know with some intersectionality in Kent:

Progress on student demands

Throughout the REC and antiracism work we have been doing we are keeping a close eye on the student demands and what we can do to take more action on them.

Kent made its Antiracism Strategy in response to student demands as well as to incorporate the University’s commitment to being an antiracist institution. An action plan to that strategy is being made as part of our REC submission process to push the progress in a positive direction with meaningful accountability.

We are setting up a Harassment and Discrimination Prevention Group. The group will include staff and students and look at potentially being an independent panel having no senior management involved in the processes.

The excellent survey made by the BAME staff network is entering its next phase. Big shout out to the network co-chairs for the amazing piece of work they are continuing.

Other institutional progress

Kent has signed up to StellarHE Executive Development Programme for Diverse Leaders (BAME) in Higher Education. It is aimed at academic and professional staff aspiring to senior leadership positions in Higher Education and we have submitted our first round of staff to the programme.

Cathedral view with Daffodils

Spring break 2022 opening times

If you are staying on campus over the Spring break, most of the University’s services are still on hand to help. Here’s a list of services and opening times:

And of course, Campus Security staff are on duty 24 hours a day, 365 days a year.

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Top 5 tips for promoting the NSS

With the deadline for the 2022 National Student Survey (NSS) fast approaching (30 April), here are some ways you can help encourage students to fill out the NSS.

  1. Talk to your students about the NSS and why they should complete it

If you have any revision sessions planned over the break with final year UG students, please remind them that the NSS is open, and they need to complete it by 30 April. You can also add the NSS lecture slide to any sessions you might be running.

  1. Download the promotional materials

As well as the lecture slide, you can also download a range of NSS promotional materials from the Staff Guide. Including the QR code that takes students straight to the survey and an email signature.

  1. Tell students about the changes that have been in made in response to previous NSS feedback

When promoting the NSS tell students about the changes they benefit from today because a previous student took the time to complete the NSS. You can download editable designs to add examples of changes.

  1. Use Moodle and other channels to tell students about the NSS

You can use the Moodle messaging tool or the channels you typically use to communicate with your students to let them know the NSS closes on 30 April.

  1. Make use of your targeted NSS mailing lists

The Student Data Team has created targeted mailing lists of students who are eligible to complete the NSS and haven’t completed it yet. Please make use of these lists to avoid spamming students who have already completed. To find out who in your Division has access to those lists, please email Christophe Collard.

Don’t try to influence how students respond to the NSS. Read the help card on what counts as inappropriate influence.

You can find out more on the NSS staff guidance webpages, including what the NSS is, why you should help promote and when Ipsos MORI will contact students.

Thanks for your help promoting the survey this year.