Once again, congratulations to the Kent Hospitality Housekeeping department for winning two awards at the British Association of Cleaning in Higher Education (BACHE) Awards on the 8 and 9 July at Keele University.

Continuing their winning streak, the team were awarded the ‘Best Practice Award 2019’ at this year’s ceremony. The award recognised new housekeeping initiatives that helped maximise staff skills. This included producing their own best practice training videos, which have been utilised across the department.

Making the event a double win, Ratna Rai won the ‘Cleaning Operative of the Year Award 2019’. Ratna, who works as a Domestic Assistant in Park Wood, was recognised for her consistently high standards of cleaning and for improving the student experience by building positive relationships with Kent students.

Gary Sayles, Executive Housekeeping Manager, Kent Hospitality said: “we are absolutely thrilled at our success at the BACHE Awards. To be recognised again by a national association for our team’s consistent hard work is fantastic, and special congratulations are also due to Ratna on winning the Cleaning Operative award. As a team we are proud to deliver a consistently high standard of service here at the University of Kent.”

The awards recognise the importance of professional cleaning activities in higher education institutions. BACHE aims to standardise training for cleaning staff, improve cleaning standards, and professionalise the delivery of cleaning and associated services on campus.