Got a new phone or laptop recently, or hoping to get one this Christmas? Stay connected to all Kent systems by adding a second authentication method (such as a home phone number and/or mobile number) now to your account. It’s quick and easy to do.

Choose a method that won’t be affected if you change device or mobile phone number. For example, if you use an authenticator app on a device you’re replacing, this won’t transfer to a new device unless you’ve backed it up. Adding a secondary method such as your home phone number or mobile number (if you intend to keep the same number) will help avoid any loss of access.

This will be especially useful during the vacation when the University is closed and our staff won’t be around to help reset your account.

Multi-factor authentication (MFA) is required for off campus access to email and other Kent IT systems and online services. It adds an extra layer of security to your IT Account. It provides a 99.9% reduction in compromised accounts and will also help to protect your own personal information.

User guide

MFA at Kent user guide

Help and support

If you have any questions, please contact IT and Library Support:

• Nexus Self Service
• helpdesk@kent.ac.uk
• 01227 824888
• Use the website Chat to us button to launch online chat
• Visit us: Block D, Ground Floor, Templeman Library

Following last week’s strike days, some members of the University and College Union (UCU) will be going on strike this Wednesday (30 November). This is happening at all universities across the UK and is part of a national dispute – as such our influence over this is limited.

We’re sorry for the further disruption this is likely to cause to your week. We are here to help and will do all we can to minimise the impact on your studies – we’ve put together some key links and info below, including information on how you can claim back any direct expenses as a result of the strikes.

What to expect on strike days

• Some of your classes may be cancelled; union members don’t have to tell us if they are taking strike action so we won’t always know in advance.
• You might see UCU members picketing on campus; these are peaceful protests which will be stewarded by the union.
• Other services may be affected but we’ll work to make sure all essential support services are running as usual. Our libraries and catering outlets will also be open as usual.

See industrial action support.

How to claim back direct expenses

We will refund you for any direct expenses you incur as a result of industrial action.

• Keep receipts of any direct expenses incurred due to strike action.
• Complete the Student Incidental Expenses Claim Form.
• Sign the claim form (an electronic signature is fine).
• Email scanned receipts and the completed claim form to expenses@kent.ac.uk by 22 January 2023.

See student expense claims guidance.

“Thank you for patience throughout last week’s strike days and I apologise again for any disruption to your studies – we are working hard to mitigate any impact on our work and will continue to do so around the additional disruption on Wednesday.”

Professor Richard Reece, DVC Education and Student Experience

Some members of the University and College Union (UCU) will be going on strike this week on Thursday and Friday (24 and 25 November), as well as Wednesday next week (30 November). This is happening at all universities across the UK and is part of a national dispute – as such our influence over this is limited.

We’re sorry for the disruption this is likely to cause to your week. We are here to help and will do all we can to minimise the impact on your studies – we’ve put together some key links and info below.

What to expect on strike days

• Some of your classes may be cancelled; union members don’t have to tell us if they are taking strike action so we won’t always know in advance.
• You might see UCU members picketing on campus; these are peaceful protests which will be stewarded by the union
• Other services may be affected but we’ll work to make sure all essential support services are running as usual. Our libraries and catering outlets will also be open as usual.

How to prepare for strike days

The impact of industrial action can be hard to predict and is likely to be different in different areas. It’s best to plan ahead as far as you can and get in touch if you’re not sure about anything:

• Talk to your lecturer – to find out if they are taking part in strike days. Not all staff will be on strike and many classes will go ahead as scheduled so it is best to ask in advance so you can plan around it.
• Keep receipts – if you arrive at a lecture or seminar to find it has been cancelled, keep a record of the direct costs you incurred so we can reimburse you.
• Still submit work – if you have a deadline on a strike day. You still need to submit work unless advised differently by your Division or lecturer.
• Meet with your lecturer after strikes – for support and advice on how to catch up with missed work.
• Ask for help if you need it – see our support webpage for who to contact if you have questions or concerns about industrial action.

Academic Experience Reporting Tool

Use Kent Union’s Academic Experience Reporting Tool to record any missed teaching and to let us know if you have incurred any direct costs as a result of this, so we can reimburse you.