If you are due a goodwill payment from us relating to last year’s industrial action, please check your student account for an email from Western Union.

We have partnered with Western Union Business Solutions to deliver the electronic payments to you via the GlobalPay Payee Manager service provided by the Western Union.

GlobalPay Payee Manager is a secure web-based payment service where you will be able to add your contact and bank details for your payment.

What will happen next?  

• The email is from education@westernunion.com with a link to complete a ‘Payment Form’ and would have been sent in the last 10 days.
• The email will confirm a unique reference number which you should quote in case of any queries.
• It is important that you check your spam folder if you cannot see the email in your inbox .
• The link in the email is only valid for 10 calendar days from the date of receipt.  

Please see the User Guide to help you complete the Payment Form.

What happens when the Payment Form has been completed?  

• You will receive onscreen confirmation that your payment request has been submitted.
• You will also receive email confirmation.
• Your refund payment will then be initiated and sent to the details provided.

Any incorrect information will cause a delay in payment and could result in your payment being returned with third party bank charges deducted. We recommend having your online banking account at hand to verify your account information.

Please note that to deliver this payment via GlobalPay Payee Manager, we will need to share the following details with the Western Union:

• Your full name
• Your student ID
• Your university email address

If you have any questions about completing the form or the payment process, please contact us at: paymentqueries@kent.ac.uk