We are aware that over the last 48 hours there has been some disruption in internet service and brief outages across the network. We are sorry for the inconvenience these may have caused you. 

These outages were linked to planned work where we have been replacing the internet firewalls. Following the replacement, an unforeseen issue led to several interruptions to the eduroam network.  

Our teams worked closely with the supplier to quickly identify the issue and provide a fix. We can now confirm that affected systems are back online and internet access has been restored in all campus buildings, accommodation, and teaching spaces. We are not expecting any further wide-scale disruptions. 

The new campus firewalls will provide the University with greater security protections against incoming cyber-attacks. These devices sit between our campus network and the internet, keeping our services and your data safe.  

We apologise once again for any inconvenience these incidents may have caused you. If you have any questions or need further help, please contact:

IT and Library Support 

Online help: Nexus Self Service

Email: helpdesk@kent.ac.uk   

Visit us: Nexus, D Block, Ground Floor, Templeman Library

Tel: 01227 82 4888