Issues with KentVision

Update: 24/06/22 – 15:00

The KentVision system has been stable throughout the day. We are engaged with the system supplier to identify the root cause and to provide a fix for the intermittent performance issues experienced by colleagues. We will continue monitoring the system and will update you on our progress.

For more live updates please follow our Service Status page.

23/06/22 – 15:00

We have continued exploring all mitigations for the intermittent performance issues and assessing the root cause. The KentVision system has been stable throughout the day despite similar levels of usage from colleagues – a further update will be provided tomorrow.

23/06/22 – 09:40

Yesterday, additional computing capacity was brought online to help mitigate the intermittent performance issues with KentVision. We have continued to monitor the system and we are aware some colleagues are still experiencing issues. We apologise for the impact this is having, especially given the tasks currently underway. We are working urgently with the supplier to provide a fix – a further update will be provided by later today.

22/06/22 – 16:00

We have brought additional computing capacity online to mitigate the performance issues experienced by colleagues today – this appears to have made a positive difference. We will continue to monitor the system and gather live feedback from users.

22/06/22 – 13:30

We are aware of the performance issues being experienced with KentVision; this is currently under urgent investigation. Users will be informed when the system issues have been fixed – a further update will be provided later today.