Kent Hospitality’s Housekeeping Team were delighted to award one of their team members, Hayley Blindell, with a British Association of Cleaning in Higher Education (BACHE) Highly Commended certificate last week.

The BACHE certificate recognised Hayley’s professionalism, hard work and the supportive team role which she fulfils within the university. Hayley has demonstrated this through all her seven years working at Kent, but her nomination pulled examples from the past 12 months. In this period, Hayley has repeatedly gone above and beyond by altering working patterns and being heavily relied upon to support her colleagues with the many changes that have arisen due to the pandemic.

Extracts from Hayley’s successful nomination included customer feedback such as the following:

“Please could you share with your team a massive thank you from KMMS. I understand speaking to a colleague this morning that your team were awesome! And made our Academics feel like everything was taken care of. As you can imagine assessments are a highly stressful time for both staff and students – the housekeeping team in Pears made things so easy that we did not have to fret about it.”

“We know how methodical the team are but to have this support on the day was amazing.”

Many congratulations to Hayley on her well-deserved win.