Clearing call centre

Thank you!

Thank you to the hundreds of staff who took the time yesterday to call the Clearing hotline to help with the stress testing needed to ensure that we were fully functional in time for this morning’s Clearing activities.

Although we offer our applicants a web-first approach, we receive calls to the hotline not just from applicants, but from prospective students asking about a wide range of issues ,from grade outcomes to accommodation, and from those wanting reassurance about their offer of a place.

Thanks to the efforts of staff, and those of the specialist teams in EMS, IS and Estates, we opened the hotline at 07.00 today (Thursday 15 August) confident that it would be able to handle the volume of calls we are expecting.

A special thanks also to the hotline operators, a team of 60 students, for all their hard work in testing the hotline.