In March 2018 we conducted an Estates Department customer feedback survey to gain your views on what you think of Estates and how we operate. There was a 54% response to the survey and the comments provided us with an important insight into what our customers think we do well and highlighted some areas for improvement.
As a result of the survey and the feedback indicating customers wanted a single point of contact, we launched the Estates Customer Services Centre on 26 June 2018, at our Estates Showcase event. Since then we have been working hard to address areas which needed improving as well as concentrating on becoming more transparent in the way we operate. An action plan outlining these changes can be viewed on our website here.
If you would like any more information on the survey feedback please contact Estates Customer Services by email: firstname.lastname@example.org