An Estates Customer Services Pop-up Stand Event is taking place on 26 March from 10.00-12.00 in Marlowe Foyer, Canterbury campus.

The Estates Customer Services Centre was launched in June 2018 in response to feedback received by the customer survey conducted in March 2018.  Comments indicated that customers felt the Estates Department wasn’t transparent enough in its operations and people didn’t really know who did what in the department.

We held an Estates Showcase event last June, which highlighted all of the areas of the department and gave customers the chance to meet the staff and gain a better insight into what we do.  It was at this event we launched the Estates Customer Services Centre.  The key objective of the Customer Services Centre is for the Customer Services Advisers to take ownership of each enquiry and act as a liaison point with the customer.

Since then, we have also published our ‘Who we are, what we do and where we are going’ booklet.  This is available to view on the Estates webpages, and we will also have copies available at our pop-up event.  This booklet outlines the sections of Estates and also includes our road to cultural change.

It is really important to us that we continue to engage with Schools and Departments, so we have decided to hold Customer Services pop-up events across campus.  This will give everyone the opportunity to come and meet some of the team and ask them anything Estates-related.  It may be that we can’t answer all of your questions at the time but we will take them forward on your behalf and update you afterwards.

Your feedback is extremely important to us and we aim to continuously improve our services.  Please come along and see us as it would be great to hear any suggestions you have.