Becky Wyatt, Keynes College Receptionist is the winner of the September 2018 Pride Award. The Personal Responsibility in Delivering Excellence Award recognised Becky’s ‘consistent exceptional customer service throughout the years’ as well as ‘playing a key role in assisting with the processing of all guest feedback for the 2018 conference season.’

 Becky helped compile almost 600 individual items of guest feedback received either verbally, through written feedback forms, or online reviews, into one document where feedback is monitored, analysed and responded to by Kent Hospitality.

 Extracts from Becky’s nomination read:

 ‘To have completed this mammoth task of compiling invaluable guest feedback in addition to all other reception duties, without ever compromising her exceptionally high working standards, proves Becky’s continued commitment to delivering excellence in her role. Becky is a highly valued member of the reception team, she always delivers outstanding customer service professionally, with a smile, and is proud to represent Kent Hospitality. I cannot think of anyone, who with such consistency and attitude, better embodies what the Pride award is designed to recognise and reward.’

 Any Kent Hospitality staff (permanent or casual) may be nominated from Canterbury and Medway campuses. The award is given in March, June, September/October and December with each winner receiving £100 of shopping vouchers, a certificate and a Pride pin badge.

 It’s really easy to nominate a member of the Kent Hospitality team for a Pride Award. Just visit the Pride website and complete our online form or go into your nearest college reception to complete a nomination.

 The closing date for the next Pride Award is Wednesday 5 December 2018 at 12 noon.