The Estates Department provides a number of essential services to the University of Kent and is responsible for managing, maintaining and developing the infrastructure and building fabric of our Canterbury and Medway campuses.

Following continued feedback from our customers and in order to maintain an acceptable level of service, the Estates Department Service Level Statement (SLS) has recently been updated. The most recent version (September 2016) can be found on the Estates website.

In this SLS we explain what we do and what our customers, can expect from us and more importantly, what we do not do. The SLS is based on and constrained by existing resource within the Estates Department: the targets are set to be achievable. The sections on customer obligation have been introduced to assist us in improving all of our services across the University.