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IS User Experience
Creating useful, usable, and desirable library and IT services
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Category: General

Our improved laptop loan service: a UX exercise

By | 01 June 2021

We carried out a UX exercise, creating a mock advert and having short conversations with library users to get a feeling for how the messaging … Read more

Using Customer Experience Journey Mapping (CXJM)

By kaw25 | 16 April 2018

The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more

UX and the Laptop Loan Service

By jt437 | 24 April 2017

To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more

Why are we doing UX? And what on earth is it?

By Angela Groth-Seary | 02 November 2016

You may have come across the term UX (or User Experience) in an online context, but perhaps not when people are talking about libraries. But … Read more

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