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Tag: IT and Library Support Desk

Our improved laptop loan service: a UX exercise

By | 01 June 2021

We carried out a UX exercise, creating a mock advert and having short conversations with library users to get a feeling for how the messaging … Read more

Behaviour mapping at the IT and Library Support Desks

By Susan Grimer | 02 May 2018

The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more

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books card sorting case studies cognitive mapping customer experience journey mapping CXJM disabilities Find-a-book Find a PC first impressions focus group furniture grab-and-go graffiti wall Headphones interviews IT and Library Support Desk journey mapping Laptop laptop loan service lecturers Library cafe LibrarySearch library website love/break-up letters mature students new students non Kent examples observation part-time students postgraduates questionnaires SPS staff students Study spaces Study zones Templeman East Templeman Library Templeman West undergraduates usability testing user experience UX brand UX community

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Recent posts

  • Our improved laptop loan service: a UX exercise

    GENERAL

  • Journey mapping in practice

    REPORTS

  • How to do user interviews

    UX METHODS

  • UX and Library Headphone Loans

    UX METHODS

  • Survey on digital special collections and archives

    UNCATEGORIZED

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books card sorting case studies cognitive mapping customer experience journey mapping CXJM disabilities Find-a-book Find a PC first impressions focus group furniture grab-and-go graffiti wall Headphones interviews IT and Library Support Desk journey mapping Laptop laptop loan service lecturers Library cafe LibrarySearch library website love/break-up letters mature students new students non Kent examples observation part-time students postgraduates questionnaires SPS staff students Study spaces Study zones Templeman East Templeman Library Templeman West undergraduates usability testing user experience UX brand UX community
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