The headphone loan service is a longstanding and popular service delivered from the Library and IT Support Desk during staffed hours. Students can return headphones … Read more

Digital special collections and archives are rare or unique digital materials that include: digitised materials (such as digitised manuscripts and documents) materials originating in digital … Read more

The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more

The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more

The Quality and Marketing team have been using a tool called Treejack to test navigation structures for a potential combined IT & Library website when … Read more

To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more

We have a small group of staff in Information Services who meet up regularly with representatives from UELT and the Mature Students society to figure … Read more

The School of Physical Sciences were keen to explore the use of resources (particularly books) that students make within the School. So in March, Nikki … Read more

To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more

Write up from the University of Edinburgh’s website programme blog about repeat UX testing with their IS helpline, informing improvements to self help IT content … Read more