IS User Experience
Creating useful, usable, and desirable library and IT services
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Journey mapping in practice

By Angela Groth-Seary | 20 August 2019

We are currently reviewing our document delivery service, which students and staff use to request items from other libraries if we don’t have them in … Read more

How to do user interviews

By Angela Groth-Seary | 28 June 2019

We’ve been doing more user interviews here lately for various projects and investigations – for example for a Discovery Interfaces Review project, and to find … Read more

UX and Library Headphone Loans

By Laura Knox | 23 January 2019

The headphone loan service is a longstanding and popular service delivered from the Library and IT Support Desk during staffed hours. Students can return headphones … Read more

Survey on digital special collections and archives

By hlb36 | 18 July 2018

Digital special collections and archives are rare or unique digital materials that include: digitised materials (such as digitised manuscripts and documents) materials originating in digital … Read more

Behaviour mapping at the IT and Library Support Desks

By skg | 02 May 2018

The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more

Using Customer Experience Journey Mapping (CXJM)

By kaw25 | 16 April 2018

The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more

Website navigation testing with Treejack

By Clare Green | 13 February 2018

The Quality and Marketing team have been using a tool called Treejack to test navigation structures for a potential combined IT & Library website when … Read more

UX and the Laptop Loan Service

By jt437 | 24 April 2017

To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more

“Your typical day on campus” – mature and part-time PhD students

By Angela Groth-Seary | 19 April 2017

We have a small group of staff in Information Services who meet up regularly with representatives from UELT and the Mature Students society to figure … Read more

Doughnuts, coffee and books with SPS

By Karen Goodwin | 27 March 2017

The School of Physical Sciences were keen to explore the use of resources (particularly books) that students make within the School. So in March, Nikki … Read more

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