The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more
Using Customer Experience Journey Mapping (CXJM)
The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more
Website navigation testing with Treejack
The Quality and Marketing team have been using a tool called Treejack to test navigation structures for a potential combined IT & Library website when … Read more
UX and the Laptop Loan Service
To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more
“Your typical day on campus” – mature and part-time PhD students
We have a small group of staff in Information Services who meet up regularly with representatives from UELT and the Mature Students society to figure … Read more
Doughnuts, coffee and books with SPS
The School of Physical Sciences were keen to explore the use of resources (particularly books) that students make within the School. So in March, Nikki … Read more
Love and break-up letters to the Library
To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more
Edinburgh case study: UX testing to tackle known user problems
Write up from the University of Edinburgh’s website programme blog about repeat UX testing with their IS helpline, informing improvements to self help IT content … Read more
User testing of Find-a-book
At the start of this academic year, we launched Find-a-book – a new way of showing users the location of books in LibrarySearch (our catalogue), … Read more
Research support web pages – card sorting workshop
There’s a lot of helpful content for Kent academics and research postgraduates on the University website: from how to upload your electronic thesis, to applying … Read more