We carried out a UX exercise, creating a mock advert and having short conversations with library users to get a feeling for how the messaging … Read more

We are currently reviewing our document delivery service, which students and staff use to request items from other libraries if we don’t have them in … Read more

We’ve been doing more user interviews here lately for various projects and investigations – for example for a Discovery Interfaces Review project, and to find … Read more

The headphone loan service is a longstanding and popular service delivered from the Library and IT Support Desk during staffed hours. Students can return headphones … Read more

Digital special collections and archives are rare or unique digital materials that include: digitised materials (such as digitised manuscripts and documents) materials originating in digital … Read more

The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more

The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more

The Quality and Marketing team have been using a tool called Treejack to test navigation structures for a potential combined IT & Library website when … Read more

To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more

We have a small group of staff in Information Services who meet up regularly with representatives from UELT and the Mature Students society to figure … Read more