Tag Archives: leadership

Let’s focus on ‘what’ and worry less about ‘how’

Right Way and Wrong thingsThe emerging consensus in discussions about leadership and management behaviour in recent decades  has focused on ‘changing the way that you lead’.

Although the ‘how’ you do it and ‘what’ you do both contribute to effective leadership, the research literature is overwhelmingly focused on the how (Kaiser et al, 2012). Hunt (1991) reviewed the body of published scholarly articles on leadership and estimated that 90% of them were focused on interpersonal processes. It is also most likely that the majority of leadership developers and consultants have a ‘how’ bias, which may influence the debate. The focus is on how you go about things.

But do leaders know ‘what’ to do? Should we agree aims, develop a vision, inspire people, create teams, empower, engage, delegate, set targets, punish, reward, restructure, enable, measure results, improve services, prioritise, plan or problem-solve? What do these things mean? Which are helpful and which just cause problems?

Of course, HOW we think about these things is important. What is the logic behind reward, recognition or blame? Is it sound logic, or convenient logic, or unfounded assumption, or testable theory (if you are into that). Do we really know what we are doing and assuming? These things must be tested in our own minds, or else we are doing little more than sleepwalking. But the outcome from this thinking must start with what needs to be done. Otherwise we will focus on the hows e.g. (doing it nicely or respectfully or considerately) and end up doing the “wrong things righter”!

Let’s be clear, of course, there is never any excuse for ‘doing the wrong things wronger’, and little benefit in ‘doing the right things wrong’. So this doesn’t let bad management off the hook. Instead, getting our own thinking right (‘what’) is an important start point because it drives better consideration of ‘how’ to go about our business.

Our own styles and preferences (hows) are different to the preferences of each member of our team. We need to be able to adapt in order to interrelate with others effectively. Whilst positive interactions with people are sometimes the icing on the cake, the cake itself must be always be sound. Remember – if we don’t get the ‘whats’ right we will only be deluding ourselves.

Hunt, J. G. (1991). Leadership: A new synthesis. Newbury Park, CA: Sage.

Kaiser, R. B., McGinnis, J. L., & Overfield, D. V. (2012). The how and the what of leadership. Consulting Psychology Journal: Practice and Research, 64(2), 119.

Seddon, J. (2003). Freedom from Command and Control. Buckingham: Vanguard Press.

Engaging people in change – let’s consider mind, emotions & matter

An earlier version of this was first posted on October 4th 2013

Our brains process rational, physical & emotional responses to the wider world in which we live, work, learn & adapt.

It has been mentioned several times elsewhere on this blog site how easy it is to shrug off the importance of emotions at work. Emotions, rather than being dealt with and utilised, are often herded into one of two extreme boxes; on one hand ‘negative‘ feelings (e.g. fear, discouragement, upset, depression, disillusionment), whilst on the other ‘positive‘ feelings (e.g. celebration, recognition, encouragement).

However if we are sharing opinions or ideas or even managing more complex changes in the workplace, we should take more care to consider the importance of the emotional engagement of colleagues.

Rarely does rational argument win the day; often either physical elements (e.g. hierarchy) or emotional elements (e.g. engaging support) are also needed.

As Seddon states, time and time again, change is a normative process. What does he mean by this? What IS ‘normative’? Normative status is based upon our social understanding and values – we stick to what we stick to; we believe what we believe. Until these perspectives (or ‘paradigms – there is that word again!) are challenged and a person is willing to re-educate themselves, then different possibilities will often remain rejected or ignored.

Change has to be an experiential process and part of that process is to ‘un-learn’ previous thinking. It is possible to do this – even world -class golfers can unlearn and re-learn how to hit a golf ball in order to make significant improvement. Nevertheless this is a difficult thing to do. A person has to be ready and willing – emotionally engaged – to want to make the change. And that is just to change a golf swing!

STRATEGIES FOR CHANGE    –    which will work best?

Power ~ Coercive

BUT…

Assumes that people are generally compliant so will usually do what they are told or can be made to do. Change is achieved by exercising authority and by imposing sanctions. Relies on authority, and the ability to police future actions.

 Empirical ~ Rational

BUT…

People are rational and will follow self-interest — once those interests have been revealed to them. Change is based on the communication of information and offers of incentives. Focuses on incentives, which need to work over the long term.

Normative ~ Re-educative

*TRY THIS APPROACH!

People are social creatures and will follow cultural beliefs, traditions and values. Change is based on redefining and reinterpreting these norms & values, and developing people’s commitments to new ones.

If you encourage people to seek knowledge and identify helpful changes, you steer learning towards the issues which those people need to address to make things better.

Further Reading:

Bennis,W. G., Benne, K.D. and Chin R. (1969) The Planning of Change. Holt, Rinehart & Winston, NY

Jacobs, C.J. (2009) Management Rewired: Why Feedback Doesn’t Work and Other Surprising Lessons from the Latest Brain Science, Penguin Group Portfolio, NY

Seddon, J. (2005) Freedom from Command and Control, Vanguard Press, Buckingham, UK.

Sherkenbach W.W. (1991) Deming’s Road to Continual Improvement, SPS Press, Knoxville, TE

Middle managers will copy the boss’s behaviour (if they work in proximity)

Here is an interesting one – Researchers at Erasmus University and Cambridge University  identified that middle managers copy their boss’s behaviour if they are working in close/adjacent proximity to that boss. Conversely, if the boss is not in close proximity (e.g. has an office down the corridor), then the middle manager may behave differently to the boss.This includes good and bad behaviour.

♦Red light warnings♦: an over-bearing, micro-managing and ever-present boss is likely to spawn equally over-bearing middle managers and subsequently a wonderfully consistent but wildly dysfunctional team. On the other hand an over-bearing boss who is remote from the team will get…er… disappointed and will wonder why the team doesn’t do what they expect (perhaps).

♦Amber warning♦: An effective boss who is too distant may not get the cooperation expected – good bosses need to get down to the coalface and see what is happening and whether their middle managers are doing things in the ways that are needed.

♦Green Light♦: An effective boss who is close to the team will have a coherent set of middle managers and a consistent culture across the team.

Dr. Gijs Van Houwelingen who co-wrote the survey says: “It is crucial that organisations understand the threat of overly close and highly interdependent relationships between lower and higher management in the organisation. Managers at all levels in any organisation need to strike a balance between a certain sense of closeness to ensure efficiency, and some sense of distance to ensure that negative top-level behaviour does not spread unhindered through all layers of the organisation.”

Finally the survey identifies two measures of distance: social (the distance you feel from the other person) and physical (i.e. space). Interestingly we have much more choice over social distance – i.e. who we choose to spend time with and be seen with – and how that impacts on the way that we choose to behave. You just need to be conscious of who to associate with and who to avoid.

Links:

HR Management (2015) Middle managers copy bosses’ bad behaviour. http://www.hrgrapevine.com/markets/hr/article/middle-managers-copy-bosses-bad-behaviour

van Houwelingen, G., van Dijke, M., & De Cremer, D. (2014). Fairness Enactment as Response to Higher Level Unfairness: The Roles of Self-Construal and Spatial Distance. Journal of Management.

Don’t do it to people

vader
One person’s management hero is another’s villain

Management involves getting the most efficient utility from people and resources;

Leadership involves getting people to do things they would not otherwise choose to do.”

EVEN IF TRUE
DOES THAT MAKE IT RIGHT?

In a nutshell the statements on management and leadership summarise conventional wisdom  accrued since 1900, first through the ‘scientific management’ methods of Frederick Taylor and later the alternative ‘human relations’ approach advocated by Elton Mayo. The latter’s approach was apparently set to counteract the rigidity and hierarchies of the former. Unfortunately both approaches have the same defective focus – ‘doing it to people’. They are both a reflection of a command-and -control mindset which many would percieve as ‘managerialism‘.

Improvement comes from understanding the system and making meaningful improvements to ensure better outcomes. Doing it to people does not achieve this. Whilst efficiency in car manufacture  increases, so do the additional costs of salaries to compensate boring jobs, and industrial relations and (at best) static levels of quality – in other words total costs go up.

Whilst most managers and leaders do not want to be working for the ‘dark side’ and genuinely want the better for their teams, they must understand that if they follow the scientific/human relations approach the consequences of their actions are: de-motivation, a loss of dignity, a diminished sense of purpose, and reduction of productivity in their staff.

In knowledge industries, additional contributions to the total cost of this disruption is hidden, for example losses of skilled workers, high staff turnover and recruitment and so on.

The choice is clear: managers and leaders need to find a better way…

Reading:

Hanlon G. (2015) The Dark Side of Management: A secret history of management theory, Routledge

Roscoe, P. (2015) How the takers took over from the makers. Times Higher Education, 26 November, p48

Seddon, J. (2003). Freedom from Command and Control. Buckingham: Vanguard Press.

The Integrity Radar: warning to all leaders

bullshit detectorHuman beings have an innate sense of when people are not quite right. This is played with by fraudsters and con-men, but most of us can sniff a ‘bad-un’. This is an evolved capability, reading verbal and non-verbal signals. It is also based upon our previous expereinces of people (either a specific individual or groups of simialr types fo people). This can be conscious or unconscuious. We can make decisions obliquely and irrationally (Jacobs 2009; Peters, 2012).

Whatever it is, if we are given a chink of something to be suspicious about, we will be. In contemporary speech, a ‘bull****’ detector.

So this is the challenge for leaders: if you don’t believe it, don’t say it. Act with integrity. If you don’t, people will see straight through you anyway, most likely as not. So you will not win out in the long term.

Further Reading:

Jacobs, C.J. (2009) Management Rewired: Why Feedback Doesn’t Work and Other Surprising Lessons from the Latest Brain Science. Penguin Group Portfolio, NY

Peters S. (2012) The Chimp Paradox: The Mind Management Programme to Help You Achieve Success, Confidence and Happiness. Vermillion, London.

Four years of reflection: many years of learning

search arrowThis article sees the completion of four years of blogging on this site and this is the 112th article. There is a wide range of material available across the site.

Use our search facility for any keywords you wish, to find a relevant resource.

Key themes we have highlighted over the years include:

Back to work• Don’t do it to people: understand the system of work first

trend line•   Don’t chase things that don’t
exist (like supposed trends in data)

•   Build knowledge, not opinion

•   Don’t rely on top down changeCulture change is not something that you 'do' to people

•   Change can be quick & painless at the right point of intervention

•   Leadership is about followers more
than about the leader

Bradford City ‘picked up the ball & ran with it’, working together, playing to strengths, committing effort, taking responsibility, keeping discipline, and always believing the dream!

•   Decision making can involve people in many different ways

•   Teamwork is about Purpose, Goals & Process more than about Behaviour

Some key searches which may be of interest include:
Team; Improvement; Leadership; Motivation

Key source articles include those by:
Deming; Herrero; Seddon; Senge; Covey; Scholtes

 

The A-B-C of motivation

shark canoeInterestingly, research suggests that in terms of guiding behaviour and performance, people tend to prefer feedback (i.e. a consequence of what they have done) rather than guidance (an antecedent). Time spent highlighting rules and having team meetings to brief people on work or remind them of key issues (like health and safety) is less effective in shaping the desired behaviour required at work. This is important in deciding where interventions are needed to enable people to become more productive (not much productivity is achieved by attending a meeting!).

Remember the ABC of motivation: Consequences drive Behaviour more than Antecedents. However, this does NOT mean we should manage people by ‘punishment and reward’! Punishment and reward conditions people into behaviours, stifles creativity, reduces feedback and suggestions and encourages people to hide mistakes or problems, even to cheat the figures (otherwise they get punished). Punishment and reward is a very blunt and undiscriminating instrument – it can easily punish good behaviour and reward bad behaviour (think bankers bonuses here!).

Consequences must be carefully design: do people know the purpose of what they are doing, be committed to it, be able to monitor their work to achieve it and be able to adapt and improve things intelligently to achieve the desired outcomes?

Further Reading:

Deming, W. E. (1994). The New Economics for Industry, Government, Education (2nd ed.). Cambridge, MA: MIT Center
for Advanced Engineering Study.

Kohn, A. (1986). No Contest: The Case against Competition. Boston, MA: Houghton Mifflin.

Komaki, Judith L. ; Collins, Robert L. ; Penn, Pat  (1982) The role of performance antecedents and consequences in work motivation. Journal of Applied Psychology, 1982, Vol.67(3), pp.334340

 

Herzberg’s Dog – ‘Movement’ v ‘Motivation’

herzberg's dogHerzberg’s famous article ‘One more time: how do you motivate employees?’ has been reprinted by the Harvard Business Review at least five times since the 1968 original. Presumably this is, as suggested by John Seddon, because people continue not to get the message.

Seddon’s point is fair because Herzberg’s core message contravenes virtually every manager’s intuition about motivation and messes with the head of even the most sincere and enthusiastic leader.

Herzberg’s message?            You cannot motivate people.

What Herzberg advocates is for leaders to find ways to enable people to draw on their own (intrinsic) motivation to do work well. This means creating the environment where people can explore their creativity and abilities and thereby contribute more.

This is different to providing a ‘carrot’ or ‘stick’.  External incentives effectively shape the rules of work – they do not draw from the resources within the person. This means that as people interpret the rules, there may be unintended consequences – manipulation, cheating, internal competition (or hiding good ideas). If punishment is visible it creates fear, reticence to suggest anything new, and of course has a negative impact on morale.

Further Reading

Herzberg, F. (1968) “One more time: how do you motivate employees?”, Harvard Business Review, vol. 46, iss. 1, pp. 53–62

Seddon, J. (2003). Freedom from Command and Control. Buckingham: Vanguard Press.

Systems Thinking – the oldest ‘new idea’?

Deming montage

Deming in the 1930s, 40s, 50s, 60s & 70s: same man, same thinking, different desks

It is easy to expect that when we work with change that this should mean ‘new’, whereas it should really mean ‘better’ or (if circumstances move the goalposts) ‘different’. The path of management learning over the past 40 years is littered with passing fads which have only delivered disappointment, but a few ideas outlast the comings-and-goings of gurus, trends and fads.

I am staggered to recall that it was 25 years ago that I  first encountered the work of Dr W Edwards Deming whilst I sat in an undergraduate management lecture in the late 1980s. I have had the opportunity over the intervening decades to apply, test, avoid, seek alternatives or attempt enhancements to Deming’s ideas (and many other management thinkers). Some of my work has been in small departments, others in very large organisations; some commercial, others not. My thinking has emerged from a growth in understanding.

Deming, born in 1900, was an active communicator, teacher and consultant well into his 90s.

The forces along the top rob people of innovation and applied science. We must replace these forces with management that will restore the power of the individual (adapted from Deming 1994)
Fig 1. “The forces along the top rob people of innovation and applied science…replace these forces with management that will restore the power of the individual” (Deming 1994)

His seminars and lecture tours were still in demand from international audiences until his death 20 years ago this month, in December 1993, a couple of weeks after I passed my PhD viva.  Deming continues to get a good hearing based on his books written over 30 years ago.

A freshly edited book which pulls together his collected papers was published in 2013. His illustration (Figure 1) of how a person’s motivation withers over their lifetime under “forces of destructive management thinking” rings as true today as in previous decades. Deming’s books draw on his teaching conducted over 60 years ago in Japan, ideas which arose from concepts developed by his professional mentor Walter Shewhart at Bell Laboratories over 80 years ago.

Shewhart’s own book published in 1931 is a classic, (its style perhaps less accessible to present-day readers). The observations and principles identified by Shewhart and Deming early in the 20th Century still stand up to scrutiny and practice. Their centenary approaches…

… much more than can be said for many management ideas since.

 

Further reading:

Deming W.E. (1982) Out of the Crisis, MIT CAES, Cambridge MA.

Deming W.E. (1994) The New Economics for Industry, Government, Education, 2nd Ed , MIT CAES, Cambridge, MA.

Deming W.E. (2013) The Essential Deming: leadership principles from the father of quality, Ed J. N. Orsini, McGraw-Hill, NY

Shewhart, W. (1931) Economic control of quality of manufactured product. Van Nostrand Company, New York.

 

Leadership in Action

By Cindy Vallance

@cdvallance

I was very pleased to be asked to present our University of Kent leadership and management programme participation certificates at the annual Learning and Development Awards Ceremony in late January.

However, before I presented the certificates I was given the opportunity to share a few thoughts with the 120 staff members in attendance. A few people asked me afterwards for my references so I thought it might be useful to repeat the words I shared with that group again here:

 

Everyone in this room today that is receiving an award has demonstrated leadership. This type of leadership is self-leadership and is the foundation for all other types of leadership. An American professor by the name of Charles Manz provides an explanation of the concept of self-leadership in relation to self-management. He stated that while self-management is largely concerned with a set of behavioural and cognitive strategies that reflect a rational view of what people ought to be doing…self-leadership goes beyond this to place significant emphasis on the intrinsic value of tasks.” (Manz, Charles C. “Self-Leadership: Toward an Expanded Theory of Self-Influence Processes in Organizations,” Academy of Management Review, Volume 11, No. 3, 1986, 585-600.)

The individual who exercises self-leadership does not simply respond to a leader’s vision; the individual helps to create the vision. Your achievements reflect your individual part in helping to embody a wider organisational vision for the University of Kent.

I have also noticed a number of common themes recurring increasingly in discussions across our leadership and management programmes – behaviours that appear to resonate to participants, managers, and sponsors alike – qualities that I am happy to see not just being spoken about but also demonstrated.

These themes include: collaboration, community, respect, fostering diversity, transparency, trust, breaking down silos, appreciation, balancing creativity with consistency and focusing on a purpose that is larger than ourselves to inspire and motivate others.

Everyone can help to demonstrate their self-leadership and belief in the themes that are resonating across the University by practicing six keys to leading positive change. These keys were coined by one of my favourite thinkers, Professor Rosabeth Moss Kanter and are really very simple:

“Show up, speak up, look up, team up, don’t give up, and lift others up.”