Kent Hospitality is proud to announce its Investors in People (IiP) Gold award re-accreditation.

Having been continuously recognised as an Investors in People organisation since 1999, Kent Hospitality was awarded IiP Gold award status in March 2010 – the first employer in Kent to achieve this, retained Gold award status in 2013 following reassessment, and once again in April 2016.

The award, which showcases and celebrates outstanding people management, followed an external IiP assessment during March and April 2016.This involved an online survey with all Kent Hospitality staff and interviews with a selection of permanent and casual staff members, to ensure that the organisation once again continues to meet the high IiP Gold standards.

Simon Westerman, Commercial Services Director says: ‘We are delighted to have been re-accredited with IiP Gold award status.

‘The award underlines our commitment to continuous improvement in the delivery of excellence across the whole range of campus services with pride, passion and professionalism. The department’s achievement of IiP Gold is a reflection of how highly our staff rate our department, the remarkable customer satisfaction levels that they deliver as well as the many prestigious awards that we have won. At the heart of this success is the learning and development that our staff have undertaken.’

Kent Hospitality was assessed in the new IiP Standard which explores practices and outcomes within an organisation under three performance headings: leading, supporting and improving.

The IiP Assessor highlighted particular strengths including the excellent track record and strong commitment of supporting the learning and development of members of staff; the volume and breadth of benchmarking activity that is helping focus on developing value for money; the quality of communication across a disparate organisation; the overall remuneration package and the impressive group of temporary staff comprising in the main members of the student population.

The full detailed IiP report of the assessment can be viewed online and this will enable Kent Hospitality to continue to maintain and improve people management standards.