We carried out a UX exercise, creating a mock advert and having short conversations with library users to get a feeling for how the messaging … Read more
Category: General
Using Customer Experience Journey Mapping (CXJM)
The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more
UX and the Laptop Loan Service
To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more
Why are we doing UX? And what on earth is it?
You may have come across the term UX (or User Experience) in an online context, but perhaps not when people are talking about libraries. But … Read more