The headphone loan service is a longstanding and popular service delivered from the Library and IT Support Desk during staffed hours. Students can return headphones … Read more
Tag: UX community
Using Customer Experience Journey Mapping (CXJM)
The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more
Why are we doing UX? And what on earth is it?
You may have come across the term UX (or User Experience) in an online context, but perhaps not when people are talking about libraries. But … Read more