We carried out a UX exercise, creating a mock advert and having short conversations with library users to get a feeling for how the messaging … Read more
Tag: user experience
UX and Library Headphone Loans
The headphone loan service is a longstanding and popular service delivered from the Library and IT Support Desk during staffed hours. Students can return headphones … Read more
Using Customer Experience Journey Mapping (CXJM)
The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more