We are currently reviewing our document delivery service, which students and staff use to request items from other libraries if we don’t have them in … Read more
Category: UX methods
How to do user interviews
We’ve been doing more user interviews here lately for various projects and investigations – for example for a Discovery Interfaces Review project, and to find … Read more
UX and Library Headphone Loans
The headphone loan service is a longstanding and popular service delivered from the Library and IT Support Desk during staffed hours. Students can return headphones … Read more
Behaviour mapping at the IT and Library Support Desks
The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more
Using Customer Experience Journey Mapping (CXJM)
The Requirements Team’s journey to Customer Experience Journey Mapping (CXJM) began with a free workshop delivered by Oracle in London. The workshop introduced the concept … Read more