IS User Experience
Creating useful, usable, and desirable library and IT services
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Category: Reports

Our improved laptop loan service: a UX exercise

By | 01 June 2021

We carried out a UX exercise, creating a mock advert and having short conversations with library users to get a feeling for how the messaging … Read more

Journey mapping in practice

By Angela Groth-Seary | 20 August 2019

We are currently reviewing our document delivery service, which students and staff use to request items from other libraries if we don’t have them in … Read more

Behaviour mapping at the IT and Library Support Desks

By Susan Grimer | 02 May 2018

The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more

Website navigation testing with Treejack

By Clare Green | 13 February 2018

The Quality and Marketing team have been using a tool called Treejack to test navigation structures for a potential combined IT & Library website when … Read more

UX and the Laptop Loan Service

By jt437 | 24 April 2017

To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more

“Your typical day on campus” – mature and part-time PhD students

By Angela Groth-Seary | 19 April 2017

We have a small group of staff in Information Services who meet up regularly with representatives from UELT and the Mature Students society to figure … Read more

Doughnuts, coffee and books with SPS

By Karen Goodwin | 27 March 2017

The School of Physical Sciences were keen to explore the use of resources (particularly books) that students make within the School. So in March, Nikki … Read more

Love and break-up letters to the Library

By Clare Green | 21 February 2017

To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more

User testing of Find-a-book

By Angela Groth-Seary | 07 February 2017

At the start of this academic year, we launched Find-a-book – a new way of showing users the location of books in LibrarySearch (our catalogue), … Read more

Research support web pages – card sorting workshop

By Angela Groth-Seary | 09 January 2017

There’s a lot of helpful content for Kent academics and research postgraduates on the University website: from how to upload your electronic thesis, to applying … Read more

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