Category: Reports

We carried out a UX exercise, creating a mock advert and having short conversations with library users to get a feeling for how the messaging … Read more

We are currently reviewing our document delivery service, which students and staff use to request items from other libraries if we don’t have them in … Read more

The Support and Liaison team are keen to see whether the current set up of the IT & Library Support Desk area in Block C, … Read more

The Quality and Marketing team have been using a tool called Treejack to test navigation structures for a potential combined IT & Library website when … Read more

To help understand why the Library Laptop Loan Service had performed poorly in the 2016 IS Student Survey, a User Experience analysis was carried at … Read more

We have a small group of staff in Information Services who meet up regularly with representatives from UELT and the Mature Students society to figure … Read more

The School of Physical Sciences were keen to explore the use of resources (particularly books) that students make within the School. So in March, Nikki … Read more

To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more

At the start of this academic year, we launched Find-a-book – a new way of showing users the location of books in LibrarySearch (our catalogue), … Read more

There’s a lot of helpful content for Kent academics and research postgraduates on the University website: from how to upload your electronic thesis, to applying … Read more