Estates Logistics update

Posted on August 28, 2019 by dtk

The Estates Logistics team provide a removal and disposal service for all Schools and Departments based at the Canterbury Campus.  Services include the collection of certain recyclable materials; confidential waste, batteries, toner and ink cartridges and waste electrical equipment.  As well as assisting with furniture removals and deliveries during office moves.

After 30 August 2019, the way customers contact Estates Logistics is changing.

From 31 August 2019 the Estates Logistics email account will be closed and all enquiries should be made to Estates Customer Services: estatescustomerservices@kent.ac.uk or by telephoning extension 16666.

For more information about how Estates Logistics can help you, or for further information regarding the Estates Department, please visit our website: www.kent.ac.uk/estates  The Estates Logistics service level standard can be found here.

 

If you have any enquiries in relation to this or anything regarding the Estates Department in general, please contact the Estates Customer Services team.

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August 2019

Posted on August 21, 2019 by cc587

Martin Jones, Head of Technical Services, Jason Wheeler and John Champkin, Maintenance.

The nomination was received from Gill Woodhams, Assistant Director of Planning and Administration, IS, following a flood in Templeman Library in July.  Gill recognised the support and expertise provided during the incident thus reducing the damage to the extensive archive collection within the Library.

In awarding the Customer Service Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

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August 2019

Posted on August 21, 2019 by cc587

Peter Dray, Maintenance.

Peter received two separate nominations from Paul Potter, Building  Maintenance Manager and Becky Medlock, Customer Service Adviser.   Paul has recognised Peter’s wealth of experience, quality workmanship and willingness to help others. Whilst Becky, acknowledged Peter’s competency, honesty and outstanding customer service.

In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

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National Accreditation and Special Recognition for Customer Services

Posted on August 16, 2019 by dtk

The Customer Services Centre was proud to be awarded Customer Service Excellence accreditation recently.  In recognition of this fantastic achievement, the Customer Services team was presented with a Special Recognition award at the Estates Department’s Celebration Day event held on 12 July.  This accolade acknowledges all of the hard work the team has carried out, since the service was launched in June 2018, to improve the interaction between the Estates Department and its customers.

To gain this national accreditation the team were assessed against five criteria:

  • Customer Insight
  • The Culture of the Organisation
  • Information and Access
  • Delivery and Timeliness
  • Quality of Service

The Customer Services Centre was compliant against nearly all of the elements and were Compliance Plus in at least five areas.  They are also the first customer facing team at the University to achieve this recognition.

Pictured l-r: Beverley Braiden, Sarah Cooke, Becky Medlock, Emily Mashford and Angela Durling.

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Estates award for Park Wood Student Hub

Posted on August 13, 2019 by wjs

The Estates Department was delighted to pick up another accolade recently, this time for the new Park Wood Student Hub.   The Highly Commended award by RICS Southeast was presented to Neil Hornsey, Project Manager, alongside Lee Evans Architects and the project team from Jenner Group Ltd.

The Park Wood Student Hub was designed to support the local student accommodation and includes a shop, student union bar, additional study and social spaces (internally and externally) as well as dance studios.  The project value was £3.1m.

The RICS Awards, held on 16 May 2019, showcases the most inspirational initiatives and developments in land, real estate, construction and infrastructure.  They celebrate the achievements and successes of RICS professionals and their impact on local communities.

Park Wood Student Hub

Park Wood Student Hub

RICS award

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2019

Posted on August 5, 2019 by cc587

Wayne Wheeler, Maintenance

In awarding Wayne with the Staff member of the year Award 2019, the Estates Senior Management Team acknowledge, Wayne’s outstanding customer services skills.

It is clear from the many nominations received for Wayne this year, that he is a highly regarded member of the Estates Department by both our customers and his own colleagues.

Wayne has proven to have excellent communication skills and resourcefulness, often going above and beyond to ensure deadlines are met.  All with a smile on his face and with good nature, while sometimes working in a difficult environment.

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2019

Posted on August 5, 2019 by cc587

Ian White, Design and Print Centre

Ian has been recognised for a consistently high customer service afforded to both staff and colleagues across the University.

It is clear from the nominations received throughout the year that Ian has a clear understanding of the Customer Focus core value within the Estates Department.  Ian has been acknowledged by both customers and colleagues for his excellent communication skills, efficiency and dedication to his role and the department.

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2019

Posted on August 5, 2019 by cc587

Richard Cottam, Head of Facilities Management and Emily Mason, Sustainability Coordinator

In deliberating the nominations for this award the Estates Senior Management Team have considered the direct impact made to the University.

This “idea” was developed in 2017-18 and it was launched in September 2018.

The existing Oasis Garden and the larger area around it has the potential to become a well-used resource for teaching, learning and engagement, and the project aims to:

  • Create an accessible multiuse space
  • Provide opportunities for skills building and training
  • Provide opportunities for work experience and apprenticeships
  • Promote sustainable and healthy food
  • Provide access to growing space
  • Create activities and quiet spaces for wellbeing and mental
  • health programmes
  • Enhance the student experience
  • Promote social enterprise
  • Enhance social cohesion
  • Provide an interesting space for Learning and Teaching/A Living Lab
  • Provide a safe environment working within the University’s processes and procedures
  • Create a lasting and mutually beneficial partnership

    Kent COG is made up of a number of partners including     The University of Kent, Kent Enterprise Trust, The Gardening and Foraging Society (Kent Union) and the Whitstable and Herne Bay Beekeepers.
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July 2019

Posted on July 26, 2019 by cc587

John Wiltshire, Maintenance

The nomination was received from Paul Potter for John’s positive attitude and great customer service.  Nothing is too much trouble, John is flexible and  always willing to respond to jobs at short notice.

In awarding the Staff Excellence Award the Senior Management Team, acknowledges the impact made to both the Estates Department and the University.

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July 2019

Posted on July 26, 2019 by cc587

Steven Blay and Matthew Cheney, Technical Services

The nomination was received from David Haigh, Operations Director, Gulbenkian for the Asbestos removal project in the theatre. David acknowledges their professionalism, communication skills and the experience brought to the project.  Steve and Matt were unwavering in their approach to deliver this project in time and with minimal disruption.

In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

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