The Customer Services Centre was proud to be awarded Customer Service Excellence accreditation recently. In recognition of this fantastic achievement, the Customer Services team was presented with a Special Recognition award at the Estates Department’s Celebration Day event held on 12 July. This accolade acknowledges all of the hard work the team has carried out, since the service was launched in June 2018, to improve the interaction between the Estates Department and its customers.
To gain this national accreditation the team were assessed against five criteria:
- Customer Insight
- The Culture of the Organisation
- Information and Access
- Delivery and Timeliness
- Quality of Service
The Customer Services Centre was compliant against nearly all of the elements and were Compliance Plus in at least five areas. They are also the first customer facing team at the University to achieve this recognition.
Pictured l-r: Beverley Braiden, Sarah Cooke, Becky Medlock, Emily Mashford and Angela Durling.