May 2019

Robert Hipkiss, Graham Pagdin and Elton Young, Maintenance Section. 

The nomination was received from John Kingsland. Following a suggestion made at the Estates Showcase event to replace high volume shower heads, with low volume shower heads as part of maintenance works, this has resulted in the following savings:

Water -3,288 m3
Energy –188,000 kWh
Carbon –38 tonnes
Total Cost -£14,000.

The project featured as a case study in Sustainability at Kent successes 2017/18.

In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

 

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May 2019

Ian White, Production Supervisor, Design and Print Centre.

The nomination was received from Karen Holman and Paul Jameson, Finance Division. Karen and Paul have shown appreciation for Ian’s excellent communication skills and efficiency, which enabled communication to 8000 under graduates being completed within a very tight deadline. Ian provided an outstanding customer service to both staff and indirectly to students.

In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

 

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Eliot College internal signage updated

Have you ever entered Eliot College and found yourself walking through corridors which look the same, unable to find your destination easily?

The Estates Department has been working to resolve this issue and Eliot College has been undergoing an internal signage refresh recently. Each wing is becoming colour-coded and each sign will correspond to the colour of the wing.

Jenny Martine, Interior Services & Signage Manager in the Estates Department explains the benefits this will bring “At every stairwell and decision point there will be large maps, directories and clear wayfinding. The scheme will add colour, improve the wayfinding process and bring the building up to date. This will hopefully reduce the anxiety of orientating around a complicated building.

Eliot is the oldest College of the University of Kent. It was established in 1965, the same year the University opened, and is named after the poet T. S. Eliot. The nature of this mixed use building, with academic offices, study-bedrooms and several large areas for distinctive uses – teaching spaces, common rooms and the Great Hall with its views of the Cathedral, led to the adoption of a block design with the college divided into several square cores, each containing a distinctive interior space with study bedrooms or offices along all four walls. Given the complexity of the overall building design, and the challenges for internal navigation that this brings, the new clear and comprehensive signage solution should bring significant advantages for all.

The internal signage in Eliot College is scheduled for completion by 5 May and Rutherford College will commence shortly afterwards. Examples of the signage can be viewed on the Estates website.

If you have any feedback regarding the new signage please let us know by emailing Estates Customer Services – estatescustomerservices@kent.ac.uk.

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April 2019

Estates Customer Services Team (Beverley Braiden, Angela Durling, Axel Kemp and Rebecca Medlock).

The nomination was received from Paula Ellis in the Department of Anthropology.  Paula acknowledges the positive, friendly attitude of the whole team.  They always understand and the regular updates are very much appreciated.  As a team they always go above and beyond the call of duty.

In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

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April 2019

Melanie Smith, Design and Print Centre.

The nomination was received from Ian White, Production Supervisor, Design & Print Centre.  Due to recent staff shortages within the Design & Print Centre, Mel has had to work mainly on her own covering a variety of tasks.  Prioritising her workload to ensure orders were not delivered late demonstrating professionalism in a calm and methodical manor using her own initiative. This has therefore alleviated the pressure to the team.

In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

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March 2019

Aron Soto and Ivan Wills, Campus Security

The nomination was received from Alan Wilson, Duty Manager in recognition of Aron and Ivan’s (pictured) diligence whilst on patrol, which resulted in two drugs related arrests being made by Kent Police.  Their professionalism and competence has contributed to making the campus a safer place for both staff and students.

In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.

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New Estates Cleaning Service Level Statement in operation from 8th April 2019

From Monday 8 April 2019, the Estates Cleaning team will begin operating a revised Service Level Statement at the Canterbury campus.

The buildings cleaned by the Estates Department, and included in this change are:

 

Aphra Studio Careers Advisory Service Campus Security
Colyer Fergusson Cornwallis – all areas Chipperfield & Extension
East Oast House Estates Grimond
Grounds Maintenance Gulbenkian Hothe Court
Jarman Jennison Lumley
Lupino Marlowe Medical Centre
Nursing Services Oaks Study Hub Olive Cottages (part)
Park Wood PC Room Pavilion Registry
Rutherford Annex Senate Sibson
Sports Centre Templeman Library UELT
West Oast House Wigoder Woodlands Annex
Woodlands

Residential buildings cleaned by Kent Hospitality staff, including the Colleges, are not affected by this change.

This update to the cleaning service levels will alter the frequencies of cleaning in staff offices and kitchens.

A copy of the Estates Service Level Statement is available on the Estates Department’s website. This document provides an overview and clarity regarding services provided by the department.

Please contact Estates Customer Services on ext 16666, or by email estatescustomerservices@kent.ac.uk if you have any questions regarding this.

Kind regards
Estates Customer Services

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Estates Customer Services Pop-up Stand Event

26 March 2019, 10am – midday
Marlowe Foyer

The Estates Customer Services Centre was launched in June 2018 in response to feedback received by the customer survey conducted in March 2018. Comments indicated that customers felt the Estates Department wasn’t transparent enough in its operations and people didn’t really know who did what in the department.

We held an Estates Showcase event last June, which highlighted all of the areas of the department and gave customers the chance to meet the staff and gain a better insight into what we do. It was at this event we launched the Estates Customer Services Centre. The key objective of the Customer Services Centre is for the Customer Services Advisers to take ownership of each enquiry and act as a liaison point with the customer.

Since then we have also published our Who we are, what we do and where we are going booklet. This is available to view on the Estates website: https://www.kent.ac.uk/estates/who-we-are.html, and we will also have copies available at our pop-up event. This booklet outlines the sections of Estates and also includes our road to cultural change.

It is really important to us that we continue to engage with Schools and Departments, so we have decided to hold Customer Services pop-up events across campus. This will give everyone the opportunity to come and meet some of the team and ask them anything Estates-related. It may be that we can’t answer all of your questions at the time but we will take them forward on your behalf and update you afterwards.

Your feedback is extremely important to us and we aim to continuously improve our services. Please come along and see us as it would be great to hear any suggestions you have.

Best wishes

Sarah Cooke
Head of Customer Services & Engagement
Estates Department

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New Postal Services timetable from 11 March 2019

From Monday 11 March 2019, Postal Services will be operating a new timetable for deliveries and collections at the Canterbury campus.

A copy of the timetable for your building can be found on the Estates Department’s website.

If you have outgoing business post which needs to leave the campus after the scheduled delivery/collection time for your building, Postal Services will still accept it if it is brought to the Post Room between 9am to 3pm, Monday – Friday (with the exception of Bank Holidays).

In addition to this, the Postal Counter Service, open to all staff and students, will be changing its opening hours to 1pm – 2pm, Monday to Friday. General advice and information on sending personal post and packages can be found on the Postal Services web page.

Please contact Estates Customer Services on ext 16666, or by emailing estatescustomerservices@kent.ac.uk if you have any questions regarding this.

Kind regards
Estates Customer Services

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February 2019

Ruth Roberts, Waste and Cleaning.

The nomination was received from Jenny Martine, Interior Services, and Signage Manager for Ruth’s hard work, ownership and commitment for cleaning various monoliths on campus in the run up to the recent applicant days.  This resulted in providing a great first impression to prospective students and their families. Jenny acknowledges that Ruth went above and beyond those duties expected in her normal daily routine.

In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University

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