Chris Hargrave, Fred Smallman, Frank Merrick, Mark Crutchlow and Michael Owen, Postal Services Team
The nomination was received from Richard Cottam for the manner in which the issue with the Pitney Bowes Franking Machine was dealt with, following a cyber-attack on the computer infrastructure of the franking machine supplier. As a result of your action the vast majority of post was dispatched on time.
In awarding you the Staff Excellence Award the Senior Management Team, acknowledge the impact you have made to both the Estates Department and the University.
No nominations were received in the Customer Service category for November 2019.
Charlie Champion, Maintenance
The nomination was received from Sarah Cooke, Head of Customer Services and Engagement. Sarah recognised Charlie’s customer service commitment whilst assisting the Design and Print Centre to deliver an essential print order to the Registry. Without Charlie’s effort, the deadline would have been missed.
Martin Ward, Lauren Terry-Rose, Kevin Arrowsmith, Philip McBride and Terry Arthurs, Campus Security
The nomination was received from Mark Arnold, following a report of a missing child during the Jewish community’s annual retreat at the University in August. As a result of excellent communication, professionalism and team work, the little girl and her father were reunited. The father and the wider Jewish community wish to express their appreciation and gratitude to the team involved.
Mark Ashmore, Projects and Colin Flux, Maintenance
The nomination was received from Steve Alton for the commitment to the completion of the replacement of the flues on the boiler house. This was a business critical project which would have had major implications to both university staff and the student experience during the arrivals weekend had it not been completed.
The Estates Department has been collaborating with Kent Union to create a new outdoor space called Giles Courtyard. This area, located next to the Wellbeing Services at Keynes College, is designed to support wellbeing and encourage people to take a break away from studying and working.
The creation of Giles Courtyard involved consultation with key stakeholders including Kent Union, Student Wellbeing and Counselling Service, Keynes Master’s Office and the Sustainability Team, to ensure that the plans would support biodiversity as well as people. To meet this requirement, Landscape & Grounds Management reviewed the existing large Japonicas, keeping the larger trees to retain height and valuable nesting, foraging and perching opportunities for birds. This has led to increased light exposure to
the garden, allowing a greater diversity of plant species to grow and invertebrates to thrive in this space. Staff and students will now have the opportunity to grow their own herbs and produce in the new raised beds and can contact email@example.com for more details about how to do this.
The space for quiet conversations has been encouraged by installing screened off seating areas, surrounded by fragrant plants. This provides a secluded room-like feel to the garden as well as encouraging a wide range of plant species.
This is one of a number of projects Estates is assisting Kent Union with to improve outdoor spaces with emphasis on wellbeing, and has been driven by the feedback gathered by Kent Union relating to improvements students would like to see. To find out more about these projects, or other work the Landscape & Grounds Management team are working on, follow them on Twitter @UniKentGrounds.
Giles Courtyard seating
Kent and Medway Medical School is an exciting collaboration between Canterbury Christ Church University and the University of Kent and will offer first-class medical education and research.
Work commenced in May 2019 at the University of Kent campus to construct a new 3-storey building, due for completion in July 2020 and will welcome its first students in September 2020. The Estates Department is working with the building contractor Willmott Dixon on this new facility which will provide a 150-seat lecture theatre, seminar rooms, IT suites, offices, social spaces and a GP simulation suite. The building is being constructed to BREEAM Excellent standards.
This image shows the proposed view from Park Wood Road.
The Kennedy building was completed in April 2019 and has provided a new home for the School of Economics, as well as some additional seminar rooms. The Estates Department worked with the appointed contractor; Willmott Dixon to deliver this new space, which welcomed its new students in September 2019.
This new building is named after Charles Kennedy, the first Professor of Economic Theory at the University of Kent, appointed in 1966. He was one of the most distinguished economic theorists of his generation. He died in 1997, aged 74.
This is the first University building to utilize a cross-laminated timber and steel structure, achieving a BREEAM excellent environmental rating.
(Kennedy photos provided by Willmott Dixon)
Kevin Arrowsmith, Campus Security
The Nomination was received from Laura MaClean in Kent Hospitality for the assistance provided on Saturday 29 July whilst assisting the Turing College casual Receptionist to check in a high volume of B&B guests. This enabled the guests to receive a good standard of customer service in what were very challenging conditions.
In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.
Pawel Sokolowski, Darrell Hogbin, Peter Mitchell and Philip Rogers, Campus Security.
This nomination was received from Lisa Collinson, Deputy Head of Security following an incident in the early hours of Friday 6 September. The quick thinking and bravery of members of Campus Security resulted in saving the life of an elderly conference guest.
In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.
The Estates Logistics team provide a removal and disposal service for all Schools and Departments based at the Canterbury Campus. Services include the collection of certain recyclable materials; confidential waste, batteries, toner and ink cartridges and waste electrical equipment. As well as assisting with furniture removals and deliveries during office moves.
After 30 August 2019, the way customers contact Estates Logistics is changing.
From 31 August 2019 the Estates Logistics email account will be closed and all enquiries should be made to Estates Customer Services: firstname.lastname@example.org or by telephoning extension 16666.
For more information about how Estates Logistics can help you, or for further information regarding the Estates Department, please visit our website: www.kent.ac.uk/estates The Estates Logistics service level standard can be found here.
If you have any enquiries in relation to this or anything regarding the Estates Department in general, please contact the Estates Customer Services team.