Oct 24

How we support equality, diversity and inclusion

Gemma, part of the Lending services team in the Templeman Library, shares her thoughts about equality, diversity and inclusion in the Library:

The University of Kent is committed to the promotion of diversity and inclusivity in all its activities. I showed an interest in this subject, and since then I have been given lots of encouragement and freedom to seek out information and training.

I work for the Lending Services team which is part of the Front Line Services, so this subject is particularly important in our work. I have found that by becoming more aware of issues of equality and diversity, I can be more focussed on the needs of our users.

The Information Services department of the University have a strong group of staff and student representatives that meets four times a year to discuss all aspects of equality, diversity and inclusivity. I joined this group three years ago and I enjoy being part of the discussions that take place, and working on joint initiatives with other members of the group to try and improve the attitude and policies within IS towards inclusivity.

The group gets involved in a wide range of tasks from assisting with advice for the new Templeman development project, to ways to open up accessibility of course materials and resources.

I have been to many training sessions and talks locally and further afield and had the chance to meet staff from many other libraries to discuss innovation and best practice for providing good customer service for diverse needs. It feels good to be part of an organisation that is always assessing and reviewing its standards regarding inclusivity and is striving to improve year on year.

Here are a few ways that we can help you:

  • If you have an Inclusive Learning Plan (ILP) from Student Support, you can borrow ordinary loans for 6 weeks and if recalled you’ll have 2 weeks to return them.
  • We have yellow paper for printing and we use coloured paper for our classmark signs to improve accessibility.
  • There is screen reader software on all student PCs, and a range of assistive software and equipment available at the dedicated PCs on Level 2 Centre.
  • Height adjustable tables are available throughout the Library.
  • For more information on how we can help, please contact IS Disability Support
  • For more about how the University can help support you throughout your studies, visit the Student Support webpages.



Oct 22

More from Lending Services: what is “Hello borrowing?”


The “Hello borrowing!” display in the Core Text Collection, where staff are always happy to have a chat with you about your borrowing queries

Here’s another post from our Lending Services team – giving you the lowdown on everything to do with borrowing!

You may ask “why do I need to know more about borrowing, I took part in the Library induction?” We can give you more in depth information that will help you to make the most of your library membership.

This post should answer your most pressing questions about the world of borrowing:

What can I borrow?

  • If you’re an undergraduate you can borrow 16 items
  • If you’re a taught postgraduate you can borrow 20 items
  • If you’re a research postgraduate you can borrow 32 items.

How long can I borrow a book?

Ordinary loans from the Main Collection can be borrowed for 4 weeks by undergraduates and taught postgraduates, but a research postgraduate can borrow an Ordinary Loan for 10 weeks. If a book is recalled you will have 1 week to return it to the library.

If you are part-time or have an ILP (Inclusive Learning Plan) you can borrow Ordinary Loans for 6 weeks and if recalled you’ll have 2 weeks to return them.

How can I borrow a book?

Our self-issue machines are very easy to use and allow you to borrow books quickly and at any time. All you need is your KentOne card, scan its barcode under the red light and then slide your book onto the machine as directed on the screen.

Don’t forget to email or print a receipt as this will help you to remember when it’s next due and log you out at the same time. Visit our borrowing page, which has a video showing how to use the machines.

How do I return a book?

The self return machine in the Welcome Hall, which we fondly call Manny, is even easier to use. Follow the instructions on the screen and place your closed book on the conveyer belt. Make sure you print a receipt!

If you need to return the book but the library is closed, there’s a book drop at the front entrance.

Do I have a Library account?

You automatically have a Library account and you can log in using your Kent IT username and password. Just visit http://catalogue.kent.ac.uk and click on the link in the top right corner of the screen.

You’ll be able to see what you have on loan, when they are due and how many times you have renewed them. You can also renew items, see and pay your fines and find out if a book has been recalled.

How can I renew?

You can renew your items:

Top tips:

  • You can’t renew 24 hour loan items or items that have been recalled.
  • You can only renew an item 10 times without returning it to the Library, so keep an eye on the renewal count under ‘view all’ within ‘Items I have on loan’ in your Library account.

What is a recall and how does it work?

You can recall an item that is on loan to another person and any of your borrowed items can also be recalled. If this happens you won’t be able to renew them. If you have an Ordinary Loan with the longest loan period, you may have to return it before the due date. But don’t worry, you’ll be sent an email recall notice with the new due date.


Always check the shelf before you recall a book. Once you’re sure that there are no other copies on the shelf, you can recall an item by searching for it on the catalogue, clicking ‘recall this item’, logging in, checking the options and selecting ‘recall this item’. When the item is available you’ll receive an email and you can collect it from the Reservations Pickup Point in the Core Text Collection.

Why do you have library fines and how much are they?

Our fines have been set at the request of the Kent Union and are not for profit. They are in place to make sure that material is available to all library users when they need them.

Here’s the breakdown:

  • Overdue 24 hour loans, 4 hour loans and laptop loans will be fined at 50p per hour.
  • Overdue one week loans, 3 day loans and journals are fined at 50p per day.
  • Overdue Ordinary Loans, document delivery and official publications are fined 30p per day, and 50p per day if they have been recalled from you.

How can I avoid fines?

Here are some top tips:

  • Always keep your receipts, print or email, as they’ll help you keep track of when your book is due to be returned.
  • Check your Library account regularly to keep aware of due dates. Log in at https://catalogue.kent.ac.uk/
  • Check your emails for any library reminders, but don’t rely on just these.
  • Always be prepared to return an item as it may be recalled by another library user.
  • Never lend items to your friends as you are responsible for all of the books on your account.
  • If you can’t visit during opening hours, use the book drop at the front entrance.
  • If you can’t visit the campus, you can send the items back but make sure you use a secure method. Here’s the address:
    Templeman Library
    University of Kent
    Kent, CT2 7NU

We’re here to help!

For help with borrowing, renewals or fine queries contact the Loan Desk. We’re in Level 1 East, our telephone number is 01227 82 3572 and our email address is lendingenquiries@kent.ac.uk

If you have a problem returning a book or you are worried about fines, get in touch as soon as possible. We’re here to help and we can renew books for you via email or over the phone. We can also check if another copy is available when someone has recalled a book from you and you have difficulty returning it on time.

Oct 20

HP power cord product recall

Due to fire and burn risk, HP are recalling AC power cords used with AC adapters sold with the following products between September 2010 – June 2012:

  • HP and Compaq notebook and mini notebook computers
  • AC adapters provided with accessories such as docking stations.

Because these cords pose a fire and burn hazard, it is extremely important that you check whether yours is affected on the HP website, and if it is, cease using it immediately.

To check whether your power cord is affected, visit:


Oct 20

Is the Student Guide meeting your needs?

Have you used the Student Guide this term yet?

We want to continually improve it to make sure it’s meeting your needs. We did some work over the summer, based on user feedback. This included:

  • making it responsive: which means it’s easier to use on mobiles/tablets
  • integration of Browzer news, which includes updates on accommodation and catering
  • improved design: including more multimedia content.

Help us make it better still!

Please let us know how you’ve found using it so far this term, and share your ideas for what it could be or could do better. Email communications@kent.ac.uk

We are committed to continually improving the user experience of all our websites – and we can’t do it without your help!


Oct 20

Do copyright issues affect your work?

Information Services have just published copyright guidelines and a copyright policy to help staff, students and partners understand and resolve copyright issues.

The guidelines include a clear explanation of UK copyright law and practical advice for those using or creating text, images, music, software, sound and video recordings as well as other types of educational and research resources.

The University’s Copyright and Licensing Compliance Officer, Chris Morrison, has created the guidelines in conjunction with a consultative group drawn from across the University.

Chris, who also sits on the UUK / Guild HE Copyright Working Group, is available for further copyright advice at copyright@kent.ac.uk or on 01227 823857. Chris is planning a programme of activities over the coming months to raise awareness of copyright issues throughout the University.

For more information: email c.morrison@kent.ac.uk

Oct 20

On trial until 24 November: Digital Loeb Classical Library

Digital Loeb Classical Libraryloeb is available on trial until 24 November 2014.

With the Digital Loeb Classical Library, Harvard University Press presents an interconnected, fully searchable, perpetually growing, virtual library of all that is important in Greek and Latin literature.

Epic and lyric poetry; tragedy and comedy; history, travel, philosophy, and oratory; the great medical writers and mathematicians; those Church Fathers who made particular use of pagan culture — in short, our entire Greek and Latin Classical heritage is represented here with up-to-date texts and accurate English translations.

More than 520 volumes of Latin, Greek, and English texts are available, allowing readers to browse, search, bookmark, annotate, and share content.

Please email comments and feedback to: eresources@kent.ac.uk

Oct 20

Available to try: ProQuest Congressional – a resource about the US Congress

ProQuest Congressional is available on trial until 16 November 2014.

This resource gives you provides access to historical and current Congressional information and publications on all aspects of legislation dealing with life and public policy. Topics include scientific undertakings, historical events, social welfare, economic conditions, communication policies, and an endless array of other subjects.

Please email comments and feedback to: eresources@kent.ac.uk

Oct 20

Meet the Lending Services team!

Welcome to the first of three blog posts written by our Lending Services team as part of our “Hello borrowing!” awareness fortnight.


The Library”s Lending Services team outside the Templeman – they love to help!

Hello! We are the Lending Services Team and you can find us at the Loan Desk in the Core Text Collection and at the Tonbridge Centre Library.

We can help you with borrowing, renewing and returning books and with managing your Library account.

You can visit us in Level 1 East, phone us on 01227 82 3572 or email lendingenquiries@kent.ac.uk.

Our job

Helping you at the Desk is one of our most important roles, but there’s much more that goes on behind the scenes. Our work is very varied and includes making sure that you can access and borrow all the resources that you need when you need them. This includes organising inter-site loans between campuses and looking after the self-issue machines.

In the Core Text Collection we make sure that the loan periods match your borrowing needs by placing books that are in high demand on shorter loans. We try our best to make sure that you can access a book that is on loan within a week of recalling it.

We help visitors and researchers from other universities to gain access to our resources. We can also help you to access collections held at other libraries.

We also love technology and we use DLAs (that’s Digital Library Assistants) to monitor the Core Text Collection and find any missing books, although the book finding skills of our Stock Control colleagues is still second to none! We are constantly thinking of new ways to improve our service and this includes researching different library technologies.

How we can help

We try our best to help you avoid fines. But if you should get a fine anyway, we can advise you on how to clear it and explain if you’re eligible to appeal against it.

We are here to help if you have lost a book, but hopefully this won’t happen.

You may have met us already during Welcome Week on the Hello Borrowing stand, where we gave out key information and free sweets!

So if there;s anything at all we can help you with – don’t hesitate. Just get in touch!

Oct 17

Student loan emails: real or fake?

If you get an email about your student loan, with this subject line (or similar):

  • Important loan information from SFE

It is likely to be fraudulent. Do not click links or reply to it.

The Student Finance England logo may be included to make it look convincing

The Student Finance England logo may be included to make it look convincing

If you think an email about your loan is genuine and need to take action:

  • Go to the student loan company’s website yourself instead of clicking on email links (if you know the web address, type it in manually – or find their website using a search engine). From their homepage you should be able to find what you need.
  • Why is this necessary? Because even if links look genuine, they may go somewhere else when clicked.

Fake emails are regularly received by staff and students from malicious sources (who want your username and password, financial/personal data, or want to plant virusues). We take action to block them, but some still get through.

The University will never ask for your password by email.

Fakes can look very convincing, with a ‘from’ address looks genuine and official: if you have entered your Kent password into a website that may be fraudulent, change your Kent password immediately and contact us.

Tips on staying safe:

  • never send passwords by email
  • if you’re worried your password may have been compromised, contact us and change your password immediately
  • don’t click on links: manually type the web address into a web browser instead, or search for the main website and navigate from there.
  • don’t open attachments unless you’re sure they are from a trusted source.

If you are suspicious at all about a message, but feel it may be genuine, please contact us for advice.

Fake email sent to students at York recently:

From: Student Finance England <a-baig.1@onu.edu>

Date: 14 October 2014 17:00
Subject: Important loan information from SFE
To: studentloan.listserve@york.ac.uk

The Student Finance England logo may be included to make it look convincing

Dear student,

We have noticed that your account has not completed the required update necessary for future payments by the Student Loan Company. To ensure that your payment is not delayed, please kindly update your account to the newest version standard by submitting your details we have on record via the secure webpage  below.

Link to: ‘Secure update page’ (which was a fraudulent link and NOT to the Studentfinanceengland).


We apologise for any inconvenience.

Student Loan Company

Oct 13

LibrarySearch: the new way to discover books, articles and other quality resources

We have been busy over the summer, developing and testing our new resource discovery tool, LibrarySearch, ready for launch early 2015. LibrarySearch will replace the current library catalogue. Further testing with staff and students will take place this term and we will be asking for volunteers!

LibrarySearch will be the new way to search for books, articles and other quality resources at the Templeman and Drill Hall Libraries, revealing more of Kent’s library resources than ever before.

What does LibrarySearch offer?LibrarySearch

  • Easy and intuitive searching using the simple keyword search box.
  • More relevant search results through advanced search options.
  • More comprehensive resources presented than ever before.
  • Helps users identify high quality and scholarly significance of results.
  • A personalised experience through saved searches and favourites.

For all the latest detail and information go to our LibrarySearch webpages.

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