The Estates Customer Services Team (Bev Braiden, Becky Medlock, Angela Durling and Eli Harnett were awarded the Estates Staff Excellence Award, for January 2022.
The team were nominated by Sarah Cooke, Head of Customer Services and Engagement, in recognition of the Estates Customer Services team successfully retaining their Customer Service Excellence accreditation for the third year. The Assessor outlined how the team are clearly empowered to promote and participate in the customer focused culture of the organisation, the assessment confirmed they are now compliant in all 57 areas of the criteria. In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact made to both the Department and the University.
In recognition of the award, Trevor Pereira, Director of Commercial and Facilities Management presented the team with their certificate and each received a £75 top up to their Kent One card.