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Tracey Davies, Access Control Adviser
Tracey received two nominations from Kate and Ed Ludlow, CHSS and PSSRU for always going above and beyond to deliver a prompt and incredibly knowledgeable service. Tracey is extremely responsive to emails and always remains calm, professional and keen to help, maintaining excellent communication with her clients. Tracey consistently works in a manner that exemplifies great customer service.
Wayne Wheeler, Approved Plumber/Fitter
The nomination for Wayne was received from Rebecca Verlin, Kent Hospitality for his excellent customer service skills while attending several urgent boiler repairs at Purchas Court, Park Wood. Wayne was commended for his support and consideration for all service users to ensure that the matter was resolved within a short timescale, going the extra mile to ensure he communicated regularly with all relevant parties and recognised the urgency of the situation. Wayne was also commended for his resourcefulness in using spares from previous refurbishment projects.
In awarding you the Customer Services Award the Senior Management Team, acknowledge the impact you have made to both the Estates Department and the University.