Tag: user needs

Introduction We’ve just rolled out some changes to Site Editor which we hope will save editors a lot of time and effort adding images to … Read more

Making anything good to use has to take into account the needs and abilities of lots of people with different needs and abilities. Accessibility testing … Read more

Until now we’ve aimed our web redesign project squarely at externally-focused marketing content. The consumers tend to be prospective students, parents, or other external users … Read more

One of the hardest things in life is to look at things how other people look at them. So when you’re building something - say … Read more

A content compass is made up of a core strategy statement, and a messaging framework. Core strategy statement The core strategy statement helps us provide the … Read more

There are a lot of definitions of information architecture, but put simply it deals with how content is organised, and how to lead people to … Read more

What does the University want from its website? What is it trying to say to the world? Who are the people using the website? What … Read more

Content connects people. A content strategy helps make that connection stronger. It brings focus to what you want to tell people. It helps you organize … Read more

The webdev team is just starting to develop a new University news system. Following our user-centered design principles, we’re spending a few days going through … Read more

User-centered services consist of a series of phases. I’ve already written about the discovery and alpha phases. The next in the series is the beta … Read more