Category: user-centered services

My flat has a slightly weird mix of design styles. 19th century, 1930s, 1950s, 1970s, modern. It’s homely and interesting and I like it. I’m … Read more

How can we provide current students a more unified experience when using our systems and services? Over the years new systems, services and applications have … Read more

How can we better meet the needs of the University and its users? The first stage for our website redesign is to understand business and … Read more

Over the past year, we’ve been exploring a new visual language and defining UX (user experience) principles to evolve Kent’s online user experience. The exploration has developed based on … Read more

We were invited to give a presentation to IT representatives across the University. The presentation outlined what the Web Development Team does including an overview … Read more

What do users want from the University website? What message is the University trying to convey to those users? How can the University convey that … Read more

Building an inspiration board is a key part of the discovery phase. Inspiration boards help you think about what solutions other people found to similar … Read more

The webdev team is just starting to develop a new University news system. Following our user-centered design principles, we’re spending a few days going through … Read more

User-centered services consist of a series of phases. I’ve already written about the discovery and alpha phases. The next in the series is the beta … Read more

This is the second in a series of posts about the development of any user-centered service. The first post was about the discovery phase. This … Read more