LSEG FAQs and troubleshooting

I have forgotten my LSEG password

If you have forgotten your password, go to Workspace web access and click on Forgotten your password?

 

I need access to LSEG for more than 1 month

We do not renew or extend licences but you can reapply for another licence via the self-registration portal once it expires. Providing there are enough available licences you will be allocated another month. You must use the same username and password to self-register, this will then enable you to access your data from a previous session.

 

What do I do if there are no LSEG licences available?

If there are no licences available your self-registration will be declined and you will not receive a welcome email. Unfortunately LSEG does not provide a waiting list and you will need to try again at a later date.

 

I have not received my Welcome to LSEG confirmation email

The welcome email can take between 20 minutes and 6 hours to arrive. The sender is ‘Refinitiv’ and the subject is ‘Welcome to LSEG Workspace.’ If you do not receive a welcome email it is likely that there are no Workspace licences available and you may need to try again at a later date.

 

I am having problems downloading and installing Workspace for desktop

Please contact the IT support desk. Please note that IT can only provide support with software installation and do not provide product access or user support.

 

I need help using LSEG

For those new to LSEG Workspace, we recommend starting with the following guides and training: