In December we trialled a desk/study carrel in the silent study zone on Floor 3, Templeman West. We invited students to try it out and leave feedback in a box.
This isn’t really a UX technique, but worth sharing for the comments, which you might find useful.
Students’ comments on feedback forms (in SharePoint: University of Kent users only)
Here’s a Storify story summarising how we promoted the desk on social media. We didn’t get any feedback through social media, but our posts did get some likes – one tweet was liked by 7 people, which is more than most of our tweets get.