Kent Sport Physiotherapy Clinic remains open

Guidelines in place for using services at the clinic

Updated 4 January 2021

With the introduction of another national lockdown, all sport and fitness facilities at Kent Sport (with the exception of our Physiotherapy Clinic) will be temporarily closed until further notice. 

However, we are delighted to announce that from Monday 4 January 2021, the Kent Sport Physiotherapy Clinic will reopen from Christmas break and will remain open. We will be providing face to face appointments and online consultations

Please note unfortunately that massage services are not currently available in lockdown.

We have the following Physiotherapy Clinic opening hours as follows:

Online consultations and face-to-face appointments available. Other appointment times are available upon request.
w/c Monday 4 January
Morning opening hours Afternoon/evening opening hours
Monday 9am to 1pm 3pm to 5pm
Wednesday 9am to 1pm 3pm to 5pm
Friday 9am to 1pm 3pm to 5pm

 

w/c Monday 11 January
Morning opening hours Afternoon/evening opening hours
Monday 9am to 1pm 3pm to 5pm
Wednesday 9am to 1pm 3pm to 5pm
Thursday 10am to 1pm 3pm to 5pm
Friday 9am to 1pm 3pm to 5pm
w/c Monday 18 January
Morning opening hours Afternoon/evening opening hours
Monday 9am to 1pm 3pm to 7pm
Wednesday 9am to 1pm 3pm to 5pm
Thursday 10am to 1pm 3pm to 5pm
Friday 9am to 1pm 3pm to 5pm
w/c Monday 25 January
Morning opening hours Afternoon/evening opening hours
Monday 9am to 1pm 3pm to 7pm
Tuesday 9am to 1pm closed
Wednesday 9am to 1pm 3pm to 5pm
Thursday 10am to 1pm closed
Friday 9am to 1pm 3pm to 5pm
Please note: All our facilities will be closed from 1pm to 3pm each day to allow for deep cleaning.

 

 

Please be aware, there are a few changes that have needed to be implemented for the safety of our staff and clients. We appreciate everyone’s understanding and patience with the need for these changes.

When you book for treatment at Kent Sport Physiotherapy Clinic, we will send you a detailed email with further instructions prior to your appointment. Below are guidelines to better manage expectations when visiting our facilities.

How do I book and pay for appointments?

To book an appointment, email physio@kent.ac.uk and we will be able to provide you with all the instructions. We are unable to take calls at this time.

  1. To book your appointment, please use the following link: https://kentsport.kent.ac.uk/Horizons/. Once on this page, select ‘classes’ and choose either a ‘physio appt’ or ‘sports massage’. Choose the date and time you would like and continue to payment
  2. Please complete the Covid-19 declaration (PDF, 200kb), save and return to physio@kent.ac.uk. It is an editable document so no need to print
  3. Please complete the personal details form (PDF, 300kb) and consent form (PDF, 150kb) if it is your first time at the clinic
  4. All of the above need to be completed at least 48 hours before the appointment and emailed back to physio@kent.ac.uk

For more information about pricing, please visit kent.ac.uk/sports/physio and select the relevant service.

Appointments and payment can only be made through the online store, no card payments are being taken at the Physiotherapy Clinic currently.

Is it safe to visit the clinic and Kent Sport?

Staff have been working tirelessly behind the scenes to ensure the facilities are compliant with not only Government policy, but also University policy in relation to Covid-19.

A risk assessment has been completed on the facilities, activities, staff and also the physiotherapy clinic and all therapists understand this.

We will use PPE to treat you and we take your safety extremely seriously.

For all patients, including those shielding/vulnerable patients, we will complete an online consultation first to decide whether a face-to-face appointment is appropriate and necessary, which is another layer of precaution to ensure your safety is fully considered.

Entering Kent Sport and onwards to the Kent Sport Physiotherapy Clinic

To adhere to distancing measures, entrance to the Sports Centre will be staggered to help Kent Sport support all customers. Appointment times will be slightly different to ensure patients arrive and leave the clinic at different times and allow time between appointments to thoroughly clean. We will still be offering online consultations indefinitely if you would prefer this method.

How will my clinic experience differ?

You will be asked to complete forms electronically prior to the appointment. They are editable and do not require access to a printer. Once completed, please return to: physio@kent.ac.uk. If this is not possible, the physiotherapist can complete with you during the session.

Prior to your appointment, you will receive an email explaining what to expect and the main changes include:

  • Please do not arrive more than five minutes before your appointment time and please wait outside the Sports Centre. Your therapists will come and greet you.
  • A face mask will be provided and all clients must wear one. Unfortunately, no mask means that we are unable to treat you.
  • Please wear your treatment attire (vest top and shorts) under your clothes as our changing rooms will not be open at this time. You may change into your attire in the treatment room while the physiotherapist waits outside, if you wish.
  • Parking is available in the Pay and Display zone behind the Sports Centre. Cash is not accepted, so you will need to pay by either contactless or pay-by-phone.
  • You will be asked to wash your hands thoroughly before entering the treatment area, and again before leaving the clinic.
  • Please be aware that your physiotherapist will be wearing the appropriate PPE to treat you.
  • All physiotherapy appointments will be 45-minutes regardless if it is initial or a review.
  • Massage appointments will be 30-minutes in length. If you would like 60-minutes, please ask and we can look to accommodate this.
  • At this current time, we are only allowed two people in a treatment bay at any time. Patients under the age of 16 and those requiring another person being present will need to book an online consultation rather than a face-to-face appointment.

We greatly appreciate everyone’s cooperation during these uncertain times and look forward to welcoming you to our facilities. If you have any further questions, please do not hesitate to contact us via email physio@kent.ac.uk.

Find out more about Kent Sport Physiotherapy Clinic please visit our website www.kent.ac.uk/sports/physio and to stay up to date Like us on Facebook. Please consider showing your support by donating to the NHS charities.

For more information about the way Kent Sport’s facilities are reopening, please visit Kent Sport’s FAQs.

 

Leave a Reply