Frequently Asked Questions

Membership

How much does Kent Sport membership cost and what are the benefits?

We have four levels of membership: Premium Plus, Premium, Plus and Pay to Play. Membership prices differ depending on whether you are a student, staff member, alumni or member of the public. Please check our membership page for our pricing and membership benefits.

When is the second payment due for my dual payment membership?

The second instalment is due on the first day of term two. Please call into reception at The Sports Centre or The Pavilion to make payment.

How long can I use my dual payment membership for?

The first instalment allows usage up to the 31 January, the second instalment allows usage until the 31 August.

What happens if I forget to pay?

You won’t be allowed access into the facilities, but don’t worry you will be sent email reminders so this won’t happen.

Do I need to activate my membership card before I can use the facilities?

No.

Will I receive a membership card?

Your membership will be added to your Kent One card if you are a student or staff member, or Kent Sport membership card if you are a member of the community. If you have any problems with your card, please ask at reception for assistance.

Do I need an orientation before I can use the facilities?

No, however if you are interested the quickest and easiest way to do an orientation is to watch the video here. Personal orientations and tours are available to book at reception.

Can I bring a guest?

Premium Plus, Premium and Plus members may bring a guest to attend an activity with them for just £6 – a fantastic opportunity to try the array of facilities on offer before taking a membership.

Bookings and cancellations

How do I make a booking for studio fitness and dance classes?

Members can book a class at the Sports Centre and/or The Pavilion reception or members can book classes using the online booking system.

How far in advance can I book courts, classes and other facilities?

Premium Plus and Premium members can book up to seven days in advance. Plus members can book five days in advance. Pay-to-Play members can book three days in advance. Classes do not have to be booked in advance but it is advisable as space is limited and they often fill up quickly. Book at reception or members can use the online booking system.

What activities can I book online?

Premium Plus members can book fitness and dance classes; as well as courts for badminton, basketball, netball, squash and tennis; and synthetic pitches and playing fields by using the online booking system. Premium can book fitness and dance classes only. Plus can book courts and playing fields.

How do I register to use the online booking system?

Members can create an account by going to the online booking system and using the following instructions:

Step 1 If you are a Mac user please ensure you language is set to English (UK) not English

Step 2 Click ‘register’ in the top right hand corner of the screen to create an online bookings account

Step 3 Please enter a user name between 6-10 letters/numbers only

Step 4 Enter your Kent email address

Step 5 Use the drop down calendar to enter your DOB

Step 6 Enter you membership number:

Students this is on your Kent One card, please add ‘S’ before the number
Staff this is on your Kent One card starting with an E – please omit the last letter
Public this is the number on the front of your membership card starting with a P

Step 7 Enter your mother’s maiden name

Step 8 Once you have completed the information click Register

Step 9 You will be sent an activation email – please click on the link to complete the registration process

Please note that you are required to check in for your booked activities using the kiosk or reception desks. There is no need to print your booking confirmation emails.

If you have any questions about this procedure please contact us.

How do I make a booking with the online booking system?

To make a booking please visit the online booking system and use the following instructions:

Step 1 Please select an activity, class or course from the search box on the left

Step 2 Select the activity you wish to book (Select [all classes] to view the classes available on a particular day)

Step 3 Select preferred dates and times

Step 4 Click Search

Step 5 Add booking to basket and confirm who the booking is for

Step 6 Agree to terms and conditions

Step 7 Click to make payment to complete transaction

Step 8 Click checkout

Step 9 Click make booking

You will receive a confirmation email of your booking.

If you have any questions about this procedure please contact us.

How do I cancel a booking?

If you wish to cancel a booking made via the online booking system, please do so via the online booking system using the following instructions:

You may cancel any online bookings using your Account history, provided that the class/activity has not commenced.

Step 1 Click the Account history tab to view your booking history.

Step 2 Use the tabs and dropdown list to locate the class/activity you wish to cancel.

Step 3 Click the delete icon next to the class name/activity to cancel your booking.

Your booking will be instantly removed from your booking history.

If you have any questions about this procedure please contact us.

If you are unable to attend a fitness and dance class that you booked by telephone or at reception, you must cancel by emailing sportstudio@kent.ac.uk no later than 30 minutes prior to the class start time.

What happens if the class cancellation procedure is not followed?

Your membership account will be limited until outstanding fines for each ‘no show’ are paid if this procedure is not followed.

How do I book a court or pitch?

Synthetic pitches, playing fields and courts can be booked for non-student club activities by Premium and Plus members using the online booking system or by all members at the Sports Centre and The Pavilion reception, or by calling 01227 823 623.

Student clubs can book a pitch by emailing b.radford@kent.ac.uk.

Are rackets, balls and other equipment available for hire?

Kent Sport membership includes use of rackets, basketballs, netballs and footballs without additional charge. Items such as shuttlecocks, table tennis, squash and tennis balls can be purchased at reception. View the equipment prices (pdf).

How do I make a booking to hire Kent Sport facilities as a venue for my event or group function?

Information about Kent Sport facilities that are available as a venue for events and group functions can be found here and enquiries and bookings can be emailed to Kentsportevents@kent.ac.uk.

Sports Scholarship Scheme

Will my sport be considered?

Any sport will be considered for scholarship providing the standard that you are competing at is to a high enough level and you can be supported whilst at University. As a general guide we consider county standard and above.

Do sports scholarships cover tuition/accommodation fees?

Unfortunately the scheme does not cover tuition or accommodation fees. Details of what is included can be found here.

Do I need to be a University of Kent student to apply?

We consider undergraduate and postgraduate applicants, as well as current students. It is not necessary to wait for an offer of a place before submitting your application, however the offer of a scholarship does not carry with it the offer of a place. If you are successful in being offered a sports scholarship, you will need to be have been offered a place to study with us before you can accept.

Do you offer international scholarships?

If you are a University of Kent student studying at one of our international campuses then you are eligible to apply for a scholarship. Unfortunately we are unable to offer scholarships if you are not a University of Kent student.

I have been asked to come for a trial, when will this be?

Trials will all take place during Fresher’s week in September. You will receive an invite shortly before you arrive on campus confirming where you need to be and when.

When can I apply for a sports scholarship?

The application process opens from 1st November until 30th April for the following academic year. You will need to apply in the same year that you apply for University. We cannot hold any applications for later years. You will need to reapply if you are not yet coming to University.

When will I find out if my application was successful?

All applications are put forward to a board of committee members who decide which applications are successful. The committee meet every 8-12 weeks, if you do not get a response within 12 weeks it may be because the committee cannot come to a decision or because more information is required from references or other outside advisors. If you do not get a response after 12 weeks, please contact the scholarships Administrator at sportsscholarships@kent.ac.uk.

Can I apply again next year if I am unsuccessful?

Yes. We encourage you to join sports clubs and improve your skills to represent the University. This will help towards your application if you are unsuccessful the first time.

I have missed the application deadline, can I still apply?

No. The application process is open for six months (1st Nov to 30th April), applications will not be accepted once the process has closed as the committee will have already met to make the final decisions. If you miss the deadline, please apply the following year if you still wish to be considered for a sports scholarship.

Which application form do I need to fill out?

If you are applying for a scholarship for the first time (this includes having been unsuccessful in the past) please complete a ‘new scholarship application form’. If you are a current scholar and wish to be considered for the scheme again, please complete a ‘returning scholarship application form’.

If I am successful, will I automatically be accepted into the scheme next year?

No. Each year you will need to apply for a scholarship as standards and achievements change. You will not be accepted just because you were accepted the previous year. The outcome will also depend on your end of year exam results.

How will I receive payments?

Scholarship payments are awarded in accordance to your attendance at mandatory events and fitness sessions. The payments are not split equally as you will have more events at different times of the year. Your payment can also be increased/decreased dependent on your commitment and performance.

Can/how do I claim expenses?

If you are successful in receiving a sports scholarship of a certain level you have a budget for expenses, as outlined in your scholarship pack. To claim expenses, please retain all relevant receipts and either scan them to sportsscholarships@kent.ac.uk or send them to the Sports Centre addressed to the scholarships administrator ensuring you state your name and what the expenses are for. No expenses will be paid without receipts. Please keep copies of anything you send. Expenses will be paid at the same time as your next scholarship award instalment.

Will I be expected to compete for the University?

Yes. As part of the scheme you will be agreeing to represent the University of Kent. This can be competing with your sports club at BUCS or competing internationally. If you are an international scholar from one of our international campuses, you will be expected to travel to represent the University at BUCS.

I have already submitted my application but have recent achievements, can I add them?

Yes. It is always best to make sure that the committee have all relevant up-to-date information. If you have something you feel may improve your application, please email sportsscholarships@kent.ac.uk.

Can I send in video footage or supply links in support of my application?

Yes. Please provide any relevant web links in your application. If you would like to submit video footage, please send it to sportsscholarships@kent.ac.uk.

I have not competed for a while, can I still apply?

This would depend on your level, how long you have not been competing and what you have been doing during this time. Please put in as much detail in your application regarding the reason you have not been competing.

Health and fitness

Do you have personal trainers in the fitness suite?

Our fully qualified fitness staff are on hand to offer advice, programmes and consultations to meet your requirements, including personal training.

Can I book a fitness consultation?

Yes, we offer fitness and nutrition advice and guidance. Members can book an initial fitness consultation at the Sports Centre and The Pavilion reception. Consultations are with a member of the fitness team to determine an exercise path. For prices, please visit the fitness consultation webpage.

What fitness and dance classes do you run?

You can see the full range of fitness and dance classes that we offer here.

Are fitness and dance classes free for members?

Kent Sport Premium Plus and Premium members have free access to fitness and dance classes. Plus and Pay to Play members pay per activity. Please note that some special events may require an additional charge. Check the Kent Sport events calendar for details.

Sports

If I am a member of a student club do I have to join Kent Sport as well?

If you use Kent Sport facilities with your club, then yes membership is required.

What student sports clubs are available?

There are more than 50 student sports clubs at Kent offering something for everyone from American Football to ultimate frisbee. Whatever your sport or even if you have never played, you will have the opportunity to try sport and play socially or competitively. A list of clubs is available here.

How do I join a student sports club?

Student clubs are run by Team Kent, part of Kent Union. To find out more about student sports clubs contact: union-sports@kent.ac.uk

Facilities

What facilities are available at the Sports Centre?

  • An outstanding fitness suite featuring three distinct areas for general fitness, rehabilitation and high performance training. Includes CV equipment and a range of free weights and lifting platforms. Air-conditioned and with satellite television
  • Physiotherapy clinic linked to the new training facilities, providing a seamless pathway from acute injury to full fitness
  • Three multi-purpose sports halls for many activities from badminton to volleyball
  • Fitness and dance studios that can be split into two for smaller, more intimate classes with enhanced lighting and sound
  • Squash courts
  • Multi-function room perfect for martial arts, cheerleader and other sports requiring a mat area
  • Sports cafe with seating area, snacks and refreshments

What facilities are available at The Pavilion?

  • An indoor and outdoor tennis and netball centre – three indoor courts and three outdoor courts.
  • Floodlit 3G football pitch
  • Floodlit multi-use astro turf pitch
  • Grass pitches for sports including rugby, football and cricket
  • Two bay outdoor cricket nets
  • Sports pavilion with changing rooms and social space
  • The Pavilion Cafe Bar. A perfect place to relax. Good food, great atmosphere, viewing balconies, and free WiFi. Visit The Pavilion Cafe Bar page to see menu and offers. Available for groups to hire.

Are all facilities included in Kent Sport membership?

Yes, Kent Sport membership includes access to all the Sports Centre and The Pavilion facilities.

Is photography and video allowed at Kent Sport facilities?

Photography and video requests are considered on a case by case basis. If you would like to take photographs or video at the Kent Sport facilities, please complete the application form and email it to sportsenquiries@kent.ac.uk at least two weeks prior to the proposed date.

General

What parking is available at Kent Sport?

There is parking available both at the Sports Centre and The Pavilion. Kent Sport public members can use the visitor parking behind the Sports Centre or at The Pavilion and claim a refund from reception. Kent Sport staff members can use their usual campus parking permit.

Do you have a swimming pool?

No, but there are pools within a ten-minute walk of the University. Kent Sport hopes to develop a swimming pool in the future.

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