If you’re on campus at Canterbury, Medway or Brussels, and can’t connect to eduroam Wi-Fi, try the options below.
Try to get online by any other means on your device
If you can get online – either by using alternative Wi-Fi from off campus, using mobile data, or by logging into WiFi Guest on campus – you can download our setup tool which should fix any connection issues.
- Download and run the Wi-Fi setup tool on the device
- If asked to accept the University root CA certficate, choose yes/accept
- If asked to download the University root CA certificate, these steps show you how to download the certificate and configure your Wi-Fi settings manually
If you used WiFi guest to get eduroam working, you need to ‘forget’ / remove WiFi guest from your Wi-Fi settings once eduroam is working. This will stop your device connecting to it automatically. Eduroam, the student Wi-Fi service, is faster and will be more reliable for you to use longer term.
If you can’t get an internet connection on the device
Follow the instructions in our manual setup guide
If you need our help
If you have problems please visit or contact IT & Library Support Desk in the Templeman Library, or visit the Welcome Desk in the Drill Hall Library.
IT & Library Support Desk in the Templeman Library
Tel: 01227 82 4999