Campus Wi-Fi trouble? What to do

If you’re on campus at Canterbury, Medway or Brussels, and can’t connect to eduroam Wi-Fi, try the options below.

Try to get online by any other means on your device

If you can get online – either by using alternative Wi-Fi from off campus, using mobile data, or by logging into WiFi Guest on campus – you can download our setup tool which should fix any connection issues.

If you used WiFi guest to get eduroam working, you need to ‘forget’ / remove WiFi guest from your Wi-Fi settings once eduroam is working. This will stop your device connecting to it automatically. Eduroam, the student Wi-Fi service, is faster and will be more reliable for you to use longer term.

If you can’t get an internet connection on the device

Follow the instructions in our manual setup guide

If you need our help

If you have problems please visit or contact IT & Library Support Desk in the Templeman Library, or visit the Welcome Desk in the Drill Hall Library.

IT & Library Support Desk in the Templeman Library
Tel: 01227 82 4999

2 responses to “Campus Wi-Fi trouble? What to do

Leave a Reply

Your email address will not be published.