At around 4.30pm on Tuesday 25 November, the University briefly lost Internet access for approximately 13 minutes. This happened during planned upgrade work to our main Internet connection, which is being improved to increase capacity and support the University’s growing needs. While this work was underway, all traffic was running through our secondary connection, which normally keeps everything online without interruption.
Unfortunately, at the same time, a third-party device on the secondary connection developed a fault and restarted. Because our primary connection was still offline for the upgrade, this left the University without a route to the Internet until the restart completed. Once the device came back online, Internet access automatically restored across campus.
This was an unexpected combination of events, and we’re sorry for the disruption it caused. The internet is fully restored and our teams will continue working with partners to prevent similar issues in future.
Need Help? Contact IT Support
We are committed to offering multiple ways for you to access efficient and reliable IT support:
- Log & track: Nexus Online
- Email: helpdesk@kent.ac.uk
- Phone: 01227 824888
- Visit us: IT Support at Nexus, Templeman Library (Block D, Ground Floor)