When you connect to the helpline, the counsellor will provide ‘in the moment’ support to help with the issue you have contacted Care first for. Throughout the session the counsellor will assess your situation and what support is most clinically appropriate for you. There are a number of different possible outcomes. The examples below will give you an idea of how your call may be handled.
Outcome 1 – Your initial call with the counsellor will provide you with the support you need ‘in the moment’ and no further support is recommended.
Outcome 2 – During your session with the counsellor they may recommend addition sessions of counselling on the telephone, video or face to face.
Outcome 3 – It may be that the reasons you have contacted us are more appropriately supported by one of our support partners or an alternative service. In this case, the counsellor may refer you to a charity or specialist organisation that work with the specific issue you called about, or refer you on to another service that can offer you the most clinically suitable support for what you are going through. This may include your
GP or alternative NHS services.
Finally – they will assure you that no matter what route you take you can still always use the helpline for any ‘in the moment’ support you may need at any time of the day.
If you need practical advice from one of our Telephone Information Specialists (TIS) they will support you as soon as you contact the service and provide you with any information you may need. Care first Telephone Information Specialists are available 8am-8pm Monday- Friday.
All employees are eligible to use Care first, our services include; telephone counselling, information services and online support. Call Care first on the Freephone number provided by your organisation and you can speak to a professional in confidence.
If you would like to view the Webinar on ‘Your Counselling Call to Care first’ this is being delivered live on Monday 27th March at 12pm, please use the below link to register for this session – https://attendee.gotowebinar.com/register/2486392044203929949
If you are unable to join the webinar live, a recording of the session can be accessed using the same link above after the webinar has taken place.
Below are some example scenarios and a breakdown of how Care first would support each situation. It is however important to highlight that each case is supported on a case by case basis and what may be clinically appropriate to support one client’s situation may not be suitable for another individual –
