There are approximately 90 Ricoh devices supported by Ricoh in one of two ways:
- Remotely monitored by their automatic system – toner is automatically supplied and click counts remotely read.
- A department staff member monitors the device and contacts Ricoh to provide necessary information, order toner or report breakdowns.
To improve the contact options for those responsible for departmental multi-functional devices (MFDs), Ricoh has updated their on-line portal. This now allows on-line ordering of toner, the reporting of faults, and click counts. Owners/ administrators simply need to register an account and associate any number of devices using their serial number. This site is being made available on an ‘opt-in’ basis.
This could make device administration easier. It is quick to intuitive to use and could eliminate the need for phone calls to Ricoh. Device administrators are encouraged to review the eService user guide and to consider using the portal.