The Finance Shared Services team started using the Topdesk ticketing system in December 2023 and as we continue to use this system we would like to ask for your help in ensuring we can deal with queries in a timely manner.
When you email the team, you will receive an automatic reply assigning a ticket number to your query.
All communications regarding your query should be sent through using the same ticket number.
Please do not send a new email to the team with the same query as this will only generate a second ticket and will result in multiple tickets about the same query.
Should you need to attach documentation to your email please can this be given a name that easily identifies what each attachment relates to.
Both of these will help the team when it comes to resolving your query.