Finance Shared Services is now operational as many of you will be aware, so please bear with us over the next few months as we find our feet, so to speak, we fill vacant roles, and we begin to sort systems and processes in a uniform way across the university.
Emailing the Finance Services Team
Please continue to contact your Finance team using the same email address as you did before.
This will then be assigned a ticket number and triaged to the appropriate person to assist you with your request.
Can we please also therefore ask you not to cc. your finance team into emails for information only, but only if this is to request a service from the Finance Team, otherwise this simply clogs the system with unactionable tickets, that simply need removing, delaying the real requests.
We are currently aiming at replying to your initial ticket request in 5 working days, but that may not be achievable fully right now in some cases. So please don’t chase before that, or send another email request, please simply reply to the initial ticket, as this will keep the information together.
| Division or Dept | |
| Division of Arts and Humanities | artshumsfinance@kent.ac.uk |
| Division of Computing, Engineering and Mathematical Sciences | cemsfinance@kent.ac.uk |
| Division of Human and Social Sciences | hssfinance@kent.ac.uk |
| Kent Business School | kbsfinance@kent.ac.uk |
| Division of Law, Society and Social Justice | lssjfinance@kent.ac.uk |
| Division of Natural Sciences | natsfinance@kent.ac.uk |
| IS Finance | isfinance@kent.ac.uk |
| Commercial Services and Estates Finance | csefinance@kent.ac.uk |
| Payments Office | paymentsoffice@kent.ac.uk |
| Expenses | expenses@kent.ac.uk |
Divisional Travel and Key Travel
For many of you booking your travel on the Key Travel platform will remain unchanged.
However, for some this has now changed. As long as you have a traveller profile you now should have the ability to book your own travel, subject to the normal University of Kent Travel Policy.
This will allow you to book your own rail tickets, as well as do your own search for flights and hotels etc.
You will need to ensure you have all your account codes ready to book.
Once your order is placed it will go to the finance team to be checked against your allocated budget on the codes submitted and then authorised accordingly.
So please remember that travel bookings need 2 working days for approval, so please do not submit a travel request on Friday afternoon, without prior communication, otherwise there will no one here over the weekend to approve the travel, and you will need to submit it all over again on Monday.
Divisional Staff Connect – Expenses
We are aware that these are currently delayed and behind with payment whilst we were getting access to systems and catch up on these.
So, if your claim timed out over Christmas or more recently, you may simply need to resubmit the claim by going back into staff connect, to put it back into the process system for us to then look at. So do please keep an eye on your email, and on your staff connect account, so that your claim is being processed.