India
\nThe Kent MBA 2018<\/p>\n
\u201cKeep focused, be hardworking and smart and always keep open to new technology.\u201d<\/i><\/p><\/blockquote>\n
My professional skills include:
\n\u2022 Providing help and advice to customers using the organisation\u2019s products or services
\n\u2022 Communicating courteously with customers by telephone, email, letter and face to face
\n\u2022 Investigating and solving customers\u2019 problems
\n\u2022 Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
\n\u2022 Issuing refunds or compensation to customers
\n\u2022 Keeping accurate records of discussions or correspondence with customers
\n\u2022 Analysing statistics or other data to determine the level of customer service your organization is providing
\n\u2022 Producing written information for customers, often involving use of computer packages\/software
\n\u2022 Writing reports analysing the customer service that your organisation provides
\n\u2022 Developing feedback or complaints procedures for customers to use
\n\u2022 Improving customer service procedures, policies and standards for your organisation or department
\n\u2022 Meeting with other managers to discuss possible improvements to customer service
\n\u2022 Being involved in staff recruitment and appraisals
\nMy hobbies include travelling and reading books.<\/p>\nExperience<\/strong><\/h2>\n
My key professional achievements include being awarded the Best Employee of the Year.<\/p>\n
Aspirations<\/strong><\/h2>\n
I hope to open my own business or develop a career in finance management.<\/p>\n
Advice<\/strong><\/h2>\n
Keep focused, be hardworking and smart and always keep open to new technology. Call us on +44 (0)1227 764000<\/p>\n
To find out more and apply for the Kent MBA at Kent Business School, visit <\/strong>The Kent MBA<\/a><\/strong> webpage.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"