The main changes for customers applying from outside the UK are:
- All phone numbers and opening hours will change.
- The number of languages offered is reducing to eight including English to reflect current usage.
- Customers who contact UKVI by e-mail will be charged.
Opening hours for customers applying from outside the UK
Our English service phone line is open 24 hours Monday-Friday, with other languages available at times that reflect standard business hours where possible, see table below.
| Language | Number | Opening hours (British Standard Time) |
| English | +44 (0)203 481 1736 | Monday-Friday, 24 hours |
| Arabic | +44 (0)203 481 1737 | Sunday-Thursday, 05.00-13.00 |
| Cantonese | +44 (0)203 481 1739 | Monday-Friday, 01.00-09.00 |
| French | +44 (0)203 481 1740 | Monday-Friday, 09.00-17.00 |
| Hindi | +44 (0)203 481 1741 | Monday-Friday, 04.00-12.00 |
| Mandarin | +44 (0)203 481 1742 | Monday-Friday, 01.00-09.00 |
| Russian | +44 (0)203 481 1743 | Monday-Friday, 06.00-14.00 |
| Spanish | +44 (0)203 481 1738 | Monday-Friday, 13.00-01.00 |
For more information on charges, and applicants from within the UK please see: https://www.gov.uk/government/news/customer-enquiry-service-changes
If you have any further questions, please see the Q&A.