Email is a large part of university life and while most messages you receive are completely legitimate, it’s always good to know how to spot the occasional scam and stay in control.
Recently, there have been a few cases of fraudulent emails being sent through university accounts. The important thing is not to be worried – just informed.
Scammers may also try to move the conversation onto platforms like WhatsApp or iMessage, where they can continue the conversation more privately.
Spotting Red Flags
Be cautious with payment requests.
No university staff member or official process will ever ask you to pay using gift cards (like Apple or Amazon) or send money directly to an individual. If you see this, it’s a clear red flag.
Avoid switching to messaging apps.
If an email asks you to continue the conversation on WhatsApp or iMessage, it’s best not to engage. Legitimate university communication will stay within official channels.
Think before clicking links.
Unexpected links – especially those sent after a back-and-forth conversation – can lead to fake login pages designed to steal your details.
What to do if something feels off
Trust your instincts. If an email seems unusual – don’t reply or engage, don’t click any links and report it – firstly in Outlook using the “Report Phishing” function.
If you’ve already clicked a link or sent money, don’t panic – support is available by contacting the Kent IT Helpdesk, who can also refer you for further support such as help with Financial Hardship.
Reaching out quickly helps protect both you and others. Most scams rely on catching people off guard, but with a little awareness, they are easy to avoid.