UPDATE: 15:32 Fri 13 Nov
Microsoft are reporting improvements in their services. You can expect to see email and calendar services returning to normal. You may experience intermittent access for the rest of the day and over the weekend.
—
UPDATE: 12:15 Fri 13 Nov
Never share your login credentials and be suspicious of any calls or links sent to you relating to the current Microsoft outage.
There have been reports from other UK universities of fake Microsoft Engineers requesting login credentials to ‘fix’ email issues. These contacts are coming in via telephone or teams calls. You should also be suspicious of any request to verify whether your Microsoft access has been restored.
Scammers could try to take advantage of the current disruption to gain access to our systems and data. Report any suspicious activity to the IT Support Team.
Our IT teams will never ask you for your password or verification codes.
If something doesn’t look or feel right, it’s okay to stop, verify and ask for help. If you need advice, report an issue immediately via the IT Helpdesk. Our IT Support Team are here to help.
Thank you for your help in keeping our digital community safe.
—
UPDATE: 11:30 Fri 13 Nov.
While the Microsoft Outlook email outage is ongoing and student services are not contactable via email, you can still visit or call as normal. If you have a question, need guidance or advice, contact information is below.
Kent Vision and Moodle are working as normal, and you can still request extensions via Kent Vision, and access all Module resources on Moodle as normal.
How to get in touch
Nexus information desks located in the Templeman Library and the Sibson Building in Canterbury, and in the Medway Building at our Medway campus.
Nexus are open Monday to Friday 9:00 – 17:00.
You can call Nexus on 01227 827932.
If outside the UK call +44 1227 827932.
—
As a result of a global outage, we are experiencing some disruption to Microsoft services this morning. Whilst some systems are affected (including email, calendars, and some related services), most core Teams features remain available.
Our campuses remain open, and teaching will continue as normal.
We will share further updates as soon as we have them.