If your card access has suddenly stopped working in areas you’re supposed to be able to enter, it’s likely you have an old-style card (as in the image) with less storage capacity than our access system (Salto) requires.
When a card overloads, it stops working and must be reprinted. Not all situations in which a card stops working is an overload error, however it is a common cause. Either way, the Security Systems team will be able to resolve the issue. The Security & Transport team can quickly reprint you a card if necessary.
Visit the Security & Transport team to ask for help.
- In Canterbury visit Security & Transport building
- In Medway visit Reception, Medway Building
Students will not be charged for reprinting costs where it is a technical error. Security Systems will verify this by scanning the card on an encoder to confirm the error before reprinting.
Students who have lost their cards should follow the usual procedure of purchasing a new card by emailing lostcards@kent.ac.uk